Functional Consultant – Salesforce and nCino

Bank of New Zealand; Wellington; On-site; NZD 120,000 - 180,000; Full time

Benefits offered by this job

Wellbeing program

Flexible working

Generous leave

Job summary

Bank of New Zealand (BNZ) invites you to join the Customer360 team as a Functional Consultant in Wellington or Auckland. You’ll blend business insight with platform expertise across Salesforce and nCino to deliver measurable value for customers and colleagues.

You’ll partner with delivery leads, engineers, and stakeholders to translate requirements into practical designs, guide change, and optimise the platform while balancing competing priorities in a large banking environment.

Qualifications

• Experience with Salesforce CRM, Financial Services Cloud, and/or nCino.
• Ability to translate business requirements into functional designs.
• Experience supporting delivery lifecycle from discovery to post-go-live.
• Banking or large-scale enterprise transformation experience is advantageous.

Responsibilities

• Support Business Analysis & Requirements Gathering – understand processes and collect requirements.
• Technical Solution Design & Functional Consulting – translate requirements into designs for Salesforce and nCino.
• Delivery & Implementation Support – work with delivery teams through config, testing, deployment.
• Stakeholder Engagement & Change Enablement – enable adoption and guide decision-making.
• Continuous Improvement & Platform Optimisation – identify opportunities to enhance the platform.

Skills

Salesforce & nCino

Business requirements

Delivery & change mgmt

Banking/FS experience

Job description

Here at BNZ, it's about more than just banking. We work together in an agile, energising environment to create innovative solutions through our promise "If you can imagine a better future, let's find a way."

We support wellbeing, flexible working and have a generous leave offering. There is the opportunity for growth, learning and career development. No two days are the same.

Ko mātou ūnei | This is Us

Join our Customer360 team and be at the heart of one of BNZ's most significant technology transformations. We're creating a connected colleague platform, leveraging Salesforce, nCino and AI, that brings together customer conversations, lending journeys and workflows into a single experience – helping our colleagues better support customers at every stage of their banking journey.

Mō te Tūranga | About the Role

The Functional Consultant role offers the opportunity to combine business insight, stakeholder engagement, and platform expertise to deliver impactful outcomes across Salesforce and nCino.

You'll partner closely with Business Delivery Leads, Platform Owners, Engineers, Architects, and business stakeholders to understand challenges, identify opportunities, and design pragmatic solutions that align with business objectives. You'll act as a trusted advisor, bringing platform expertise and best-practice thinking to guide decision-making and maximise value from our platform.

This is a permanent, full-time opportunity based in Wellington or Auckland, reporting to the Platform Owner.

What are some of the tasks the person in this role will complete?

• Support Business Analysis & Requirements Gathering - Understand business processes, identify pain points, and gather requirements that support strategic and operational objectives.
• Technical Solution Design & Functional Consulting – Work with business solution design to translate requirements into clear functional, technical designs and leverage Salesforce and nCino best practices to recommend solutions that deliver measurable business value.
• Delivery & Implementation Support - Work closely with delivery teams through configuration, testing, deployment and post-go-live activities to ensure solutions meet business needs and quality expectations.
• Stakeholder Engagement & Change Enablement - Act as a key liaison between business and technology teams, helping stakeholders understand solution impacts and supporting successful adoption of change.
• Continuous Improvement & Platform Optimisation - Identify opportunities to improve processes, increase platform capability and enhance user experience across Salesforce and nCino.

What is the team culture and environment like?

You'll join a collaborative and high-performing team of Platform Owners, Business Analysts, Engineers, Testers, Administrators, Architects, and Delivery Leads.

The Customer360 team values curiosity, continuous improvement, innovation, and teamwork. We encourage people to challenge the status quo, bring new ideas to the table and work together to deliver exceptional outcomes for both customers and colleagues.

What is the most exciting thing about this opportunity?

This role sits at the intersection of business and technology, providing the opportunity to influence how BNZ leverages Salesforce and nCino to transform customer and colleague experiences. You'll work directly on solving complex challenges and shaping future capabilities.

What is the most challenging thing about this opportunity?

The most challenging aspect of this role is balancing diverse stakeholder needs while maintaining alignment to platform strategy, delivery timelines, and best-practice solution design.

What attributes will this person display to be successful in this role?

This role suits someone who is naturally curious, customer-focused, and passionate about solving problems. You'll be an excellent communicator who can build strong relationships, simplify complex concepts, and influence decisions at all levels of the organisation. You'll be proactive, adaptable, and comfortable working across business and technology domains to deliver outcomes.

What skills are required for this role?

• Salesforce and nCino Platform Knowledge - Experience working with Salesforce CRM, Financial Services Cloud, and/or nCino. Ability to apply platform best practices to guide solution design and delivery decisions.
• Business Process & Requirements Expertise - Strong ability to understand, analyse, and improve business processes. Experience gathering and documenting requirements for complex business initiatives.
• Delivery & Change Management - Experience supporting initiatives across the full delivery lifecycle, from discovery through implementation and post-go-live support.
• Banking or Financial Services Experience - Experience within banking, lending, financial services, or large-scale enterprise transformation programmes would be advantageous.

Nau Mai ki te Pēke o Aotearoa | Come to the Bank of New Zealand

This is an exciting opportunity to join us! We're bold thinkers who are taking brave steps to create a company that people want to work for, and customers want to bank with. If you're ready to join a fun organisation where we are proud of our culture and how we are helping New Zealander's to 'Find their way',

Ehara taku toa i te toa takitahi, engari he toa takitini

Closing Date: 13 September 2026

Applications will be reviewed regularly across the advertising period, but we do reserve the right to close applications early.