Senior Clinics Administrator

University of Auckland; Auckland; On-site; NZD 62,000 - 71,000; Full time

Benefits offered by this job

Five weeks of annual leave

Competitive salary

Job summary

The University of Auckland is seeking a Senior Clinic Administrator to support the Optometry Clinic within the Faculty of Medical and Health Sciences. You will manage front‑of‑house, patient inquiries, appointment scheduling, and clinic administration to keep services running smoothly.

You will bring experience in busy administration, health sector advantageous, and proficiency with Microsoft Office and patient management systems.

Qualifications

• Experience in a busy administration environment.
• Experience in health sector advantageous.
• Strong organisational and communication skills.

Responsibilities

• Front-of-house and reception responsibilities.
• Liaising with patients and providing information about services.
• Appointment scheduling and diary management across multiple user groups.
• Invoice processing and payment collection.
• Processing external claims.
• Managing Healthlink referrals to Health NZ and other external agencies.
• Ensuring patient confidentiality protocols and requirements are adhered to.
• Obtaining and maintaining appropriate consent and documentation prior to service delivery.
• Supporting clinical teams with the preparation and distribution of clinical correspondence.
• Maintaining Health and Safety standards in line with University and legislative requirements.

Skills

Front-of-house

Reception

Diary management

Invoice processing

Health NZ liaison

Microsoft Office

Patient services

Tools

Patient management systems

Microsoft Office

Job description

Waipapa Taumata Rau| The University of Auckland

The University of Auckland is New Zealand’s leading University. With over 6000 academic and professional staff supporting over 46,000 students, we are one of NZ’s largest employers. We have six academic faculties, two large-scale research institutes and a number of professional service divisions creating a diverse, dynamic and complex organisational culture that demands excellence.

Our lecturers and researchers are regarded as experts in their fields, frequently directing global research projects designed to better the lives of New Zealanders and the world, and in turn passing this knowledge on to our students.

Job Description

We are seeking an enthusiastic Senior Clinic Administrator to support the University of Auckland Optometry Clinic within the Faculty of Medical and Health Sciences.

You will play a vital role in the day-to-day operations of our student-led teaching clinic. This role is responsible for patient support, administration, reception, and the daily activities that keep our busy and diverse clinic running smoothly. Supporting our Optometry Clinic, you'll enjoy a variety of tasks, work with a diverse patient population, and be part of a unique environment that delivers high-quality clinical services while helping students achieve the clinical competencies required for course completion.

In essence, you'll be helping to support the training and development of the future allied health workforce.

Key responsibilities include

• Front-of-house and reception responsibilities.
• Liaising with patients and providing information about our services.
• Appointment scheduling and diary management across multiple user groups.
• Invoice processing and payment collection.
• Processing external claims.
• Managing Healthlink referrals to Health NZ and other external agencies.
• Ensuring patient confidentiality protocols and requirements are adhered to.
• Obtaining and maintaining appropriate consent and documentation prior to service delivery.
• Supporting clinical teams with the preparation and distribution of clinical correspondence.
• Maintaining Health and Safety standards in line with University and legislative requirements.

This is a fulltime, permanent position

The salary range for this role is $61,701 - $71,000 depending on skills and experience.

For more detailed information, please refer to the position description

You’ll have experience in a busy administration, reception or customer-facing role and enjoy working in a fast-paced environment where no two days are the same. In addition, you’ll bring:

• Previous experience in the health sector would be advantageous.
• Experience processing financial transactions.
• Experience using patient management systems or similar databases.
• Experience supporting multiple Optometry services or comparable clinical environments.
• Strong proficiency across the Microsoft Office suite.
• A professional and confident phone manner.
• Excellent organisational skills and a strong commitment to providing outstanding service.

The University of Auckland is committed to providing an excellent working environment through:

• Flexible employment practices and a culture that supports work-life balance
• A competitive salary with five weeks’ annual leave

Applications should be submitted online, before the closing date of2 Octoberand include an up-to-date CV and cover letter outlining what strengths you will bring to this role. In your covering letter, please advise if you are interested in the permanent or fixed-term/secondment position, as well as your preferred portfolio.

If you have any questions, please email Clivenn Naepi via [e-mail]

Please note we are happy to answer your questions, but we do not accept applications via email

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Additional Information

Equity

The University is committed to meeting its obligations under the Treaty of Waitangi and achieving equity outcomes for staff and students in a safe, inclusive, and equitable environment. For further information on services for Māori, Pacific, women, LGBTQIATakatāpu iMVPFAFF+, people with disabilities, parenting support, flexible work and other personal circumstances go to www.equity.auckland.ac.nz

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