Senior Business Analyst - Service Improvement & Delivery

Ministry of Social Development

Wellington

On-site

NZD 104,000 - 126,000

Full time

10 days ago

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Job summary

The Ministry of Social Development in Wellington is seeking a Senior Business Analyst to join the Service Improvement and Delivery team. You will help translate business needs into user stories, collaborate with stakeholders, and support the full product lifecycle in a dynamic, service-delivery setting.

Strong analytical and communication skills are essential, with experience in Agile environments and mentoring other analysts.

Qualifications

Senior Business Analyst with experience in an Agile delivery environment.
Translate complex business needs into user stories with well-defined acceptance criteria.
Excellent communication across a range of audiences.
Strong analytical, problem-solving and critical-thinking skills.
Proven ability to engage and collaborate with stakeholders, delivery team members and vendors.
Experience facilitating requirements workshops with Subject Matter Experts.
Coaching and mentoring other analysts.

Responsibilities

Work as a Senior Business Analyst within an agile delivery team to deliver changes in our frontline.
Analyse and understand business needs, translating them into fit-for-purpose user stories and requirements with clear acceptance criteria.
Assist in designing business processes or systems to capture requirements and problem definitions.
Collaborate with MSD stakeholders to ensure user stories are well-understood and outcomes achieved.
Apply strong analytical and critical-thinking skills to identify and address pain points effectively.
Maintain knowledge of MSD’s products, services, processes, and system functionality.
Provide comprehensive support to the Delivery Lead and Director through all stages of the product lifecycle.
Provide high-quality reporting and feedback to stakeholders, users, and team members.