Senior Business Analyst: Insurance Tech & API Integrations

QBE Insurance; Auckland; Hybrid; NZD 120,000 - 150,000; Full time

Benefits offered by this job

Hybrid Working

Wellbeing coaching

Gender-equal parental leave

Job summary

QBE Insurance is seeking a Senior Business Analyst in Auckland to join the Technology and Delivery team. You will connect the business, technology, vendors and partners, shaping connected insurance solutions and supporting incident resolution, onboarding and enhancements in a collaborative, Agile environment.

You will lead analysis activities, facilitate workshops, and guide discussions with stakeholders and technical teams, ensuring operational readiness and continuous improvement across

Qualifications

• Experience in a technology services environment, ideally within insurance or financial services.
• Understanding of APIs, endpoints, integrations and connected partner ecosystems.
• Familiarity with Agile delivery, DevOps, Jira and Microsoft tools, including Microsoft Copilot or other AI-enabled ways of working.
• Experience facilitating workshops and guiding discussions with technical and non-technical stakeholders.
• Skills in requirements gathering, process mapping, change management, vendor support and production issue triage.

Responsibilities

• Act as a subject matter expert across connected partner solutions, APIs, endpoints and integration requirements.
• Support the triage and resolution of production issues, working closely with internal teams, vendors and users to help achieve effective outcomes.
• Support onboarding of new partners, including requirements, documentation, testing support and operational readiness.
• Facilitate workshops and stakeholder forums, guiding discussions and clarifying decisions, risks and next steps.
• Promote continuous improvement across processes, systems and ways of working to boost performance and efficiency.

Skills

Stakeholder Engagement

API & Integration

Agile & DevOps

Requirement Gathering

Workshop Facilitation

Problem Solving

Technical Liaison

Tools

Jira

Microsoft Copilot

Job description

QBE Insurance is seeking a Senior Business Analyst in Auckland to join the Technology and Delivery team. You will connect the business, technology, vendors and partners, shaping connected insurance solutions and supporting incident resolution, onboarding and enhancements in a collaborative, Agile environment.

You will lead analysis activities, facilitate workshops, and guide discussions with stakeholders and technical teams, ensuring operational readiness and continuous improvement across