Senior Business Analyst

QBE Insurance; Auckland; Hybrid; NZD 120,000 - 150,000; Full time

Benefits offered by this job

Hybrid Working

Wellbeing coaching

Gender-equal parental leave

Job summary

QBE Insurance is seeking a Senior Business Analyst in Auckland to join the Technology and Delivery team. You will connect the business, technology, vendors and partners, shaping connected insurance solutions and supporting incident resolution, onboarding and enhancements in a collaborative, Agile environment.

You will lead analysis activities, facilitate workshops, and guide discussions with stakeholders and technical teams, ensuring operational readiness and continuous improvement across

Qualifications

• Experience in a technology services environment, ideally within insurance or financial services.
• Understanding of APIs, endpoints, integrations and connected partner ecosystems.
• Familiarity with Agile delivery, DevOps, Jira and Microsoft tools, including Microsoft Copilot or other AI-enabled ways of working.
• Experience facilitating workshops and guiding discussions with technical and non-technical stakeholders.
• Skills in requirements gathering, process mapping, change management, vendor support and production issue triage.

Responsibilities

• Act as a subject matter expert across connected partner solutions, APIs, endpoints and integration requirements.
• Support the triage and resolution of production issues, working closely with internal teams, vendors and users to help achieve effective outcomes.
• Support onboarding of new partners, including requirements, documentation, testing support and operational readiness.
• Facilitate workshops and stakeholder forums, guiding discussions and clarifying decisions, risks and next steps.
• Promote continuous improvement across processes, systems and ways of working to boost performance and efficiency.

Skills

Stakeholder Engagement

API & Integration

Agile & DevOps

Requirement Gathering

Workshop Facilitation

Problem Solving

Technical Liaison

Tools

Jira

Microsoft Copilot

Job description

Primary Details

Time Type: Full time Worker Type: Employee

Role Highlights

• Auckland based, Permanent, full-time role
• Build trusted relationships across business, technology, vendors and partners while shaping connected insurance solutions that make a real operational impact.
• Hybrid role, Happy to talk flexible working

The Opportunity

We’re looking for a Senior Business Analyst to join our Technology and Delivery team in Auckland. Reporting to the Lead Business Analyst, you’ll connect the business, Technology, vendors and partners. You’ll bring expertise across system architecture, infrastructure, APIs, endpoints and integrations to support incident resolution, partner onboarding, enhancements and process improvements within an insurance environment.

About QBE

At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.

• We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time.
• We’re building momentum towards our vision to become the most consistent and innovative risk partner.
• What if you could have a positive impact – at work and in the world? As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind.

Your new role

You’ll work closely with stakeholders, vendors and partners to gather requirements, enhance business capabilities and support organisational growth through project implementation. You’ll lead analysis activities, support the triage of production issues and facilitate discussions to help deliver change within an Agile framework. Your responsibilities will include:

• Act as a subject matter expert across connected partner solutions, APIs, endpoints and integration requirements.
• Support the triage and resolution of production issues, working closely with internal teams, vendors and users to help achieve effective outcomes.
• Support onboarding of new partners, including requirements, documentation, testing support and operational readiness.
• Facilitate workshops and stakeholder forums, guiding discussions and clarifying decisions, risks and next steps.
• Promote continuous improvement across processes, systems and ways of working to boost performance and efficiency.

More information and the full job profile can be shared with applicants during the interview process.

About You

You’re a clear communicator with experience in project delivery, business analysis, and stakeholder engagement. You may bring:

• Experience in a technology services environment, ideally within insurance or financial services.
• Understanding of APIs, endpoints, integrations and connected partner ecosystems.
• Familiarity with Agile delivery, DevOps, Jira and Microsoft tools, including Microsoft Copilot or other AI-enabled ways of working.
• Experience facilitating workshops and guiding discussions with technical and non-technical stakeholders.
• Skills in requirements gathering, process mapping, change management, vendor support and production issue triage.

Benefits

• We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:
• ‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance
• Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
• 18 weeks’ gender-equal flexible leave for all new parents, including paid super

Awards & Recognition

• 2025 Winner of Excellence in Diversity, Equity & Inclusion Award at the Insurance Business Australia Awards for our Respect@QBE program
• 2023 Most Inclusive Workplace at the Australian HR Institute (AHRI) Awards
• Ranked in the top ten in the AAGE Top Graduate Employers 2026 for small sized program as voted by graduates

QBE recognises the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are.

Skills

Analytical Thinking, Coaching, Critical Thinking, Customer Value Management, Global IT Infrastructure, Information Technology Applications, Information Technology Strategies, Intentional collaboration, Managing performance, Prioritization, Process Mapping, Project Management, Risk Management, Stakeholder Management, Team Management

Application Close Date: 02/10/2026 11:59 PM

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.