About the Role
Our client, a leading financial services provider operating in Queenstown, Eastern Cape, is seeking an experienced Senior Business Analyst to join their team. This hybrid role will play a crucial part in bridging the gap between business needs and technology solutions within the banking sector. You will be responsible for eliciting, analyzing, documenting, and validating business requirements for complex banking projects, ensuring that developed solutions align with strategic objectives. The ideal candidate will possess a strong understanding of banking operations, excellent analytical and problem-solving skills, and the ability to communicate effectively with both business stakeholders and technical teams. This is a significant opportunity to contribute to the modernization of financial services in the Eastern Cape, with a flexible hybrid work model.
Key Responsibilities
- Elicit, analyze, and document business requirements for new banking systems and process improvements.
- Collaborate with stakeholders across various departments (e.g., retail banking, credit, operations) to gather detailed requirements.
- Develop clear and concise business requirement documents (BRDs), functional specifications, and use cases.
- Facilitate workshops and meetings to validate requirements and ensure stakeholder alignment.
- Translate business needs into technical specifications for development teams.
- Support the testing process, including user acceptance testing (UAT), to ensure solutions meet requirements.
- Analyze existing business processes and identify opportunities for optimization and efficiency gains.
- Provide training and support to end-users on new systems and processes.
- Act as a liaison between business units and the IT department throughout the project lifecycle.
- Contribute to project planning and management activities.
Requirements
- Bachelor's degree in Business Administration, Information Technology, Finance, or a related field.
- Minimum of 5 years of experience as a Business Analyst, preferably within the banking or financial services industry.
- Proven experience in requirements gathering, documentation, and analysis using various methodologies (e.g., Agile, Waterfall).
- Strong understanding of banking products, processes, and regulatory environments.
- Excellent analytical, problem-solving, and critical thinking skills.
- Proficiency in business analysis tools and techniques (e.g., UML, BPMN).
- Strong communication, presentation, and interpersonal skills.
- Experience with project management principles and software development lifecycles.
- Ability to work effectively in a hybrid work environment, collaborating with teams both in-office and remotely.
- Previous experience in Queenstown, Eastern Cape or the surrounding region is an asset.
Benefits
- Competitive salary and performance-based bonus structure.
- Comprehensive medical aid and retirement fund contributions.
- Generous paid time off and opportunities for professional development.
- Exposure to diverse banking projects and technologies.
- A collaborative and supportive team environment in Queenstown.
- Hybrid work arrangement promoting work-life balance.