Boutique Senior Coffee Specialist

Nestle; Auckland; On-site; NZD 48,000 - 64,000; Full time

Benefits offered by this job

Coffee perks

Own coffee machine

Monthly coffee credit

Staff discounts

Early access to launches

Job summary

Nespresso in Newmarket, Auckland is seeking a Senior Boutique Coffee Specialist to welcome customers, share your passion for coffee and deliver standout service. You’ll connect with people, share knowledge, and help keep the boutique buzzing.

The role follows a Tuesday - Saturday rotating roster across opening and closing shifts. You’ll participate in tastings, memberships and digital tools to drive sales, along with a focus on professional presentation, teamwork, and a focused growth plan to

Qualifications

• A coffee lover with previous retail and/or hospitality experience.

Responsibilities

• Welcome customers and share your passion for coffee.
• Create meaningful connections by offering standout service and product knowledge.
• Keep the boutique buzzing- support the leadership team to ensure seamless operations.
• Drive high-impact sales using digital tools and POS systems.
• Engage customers with tastings, memberships, and your coffee expertise.
• Build your coaching and feedback skills while helping your team thrive and deliver exceptional customer service.
• Be on the supported growth plan to grow your coffee expertise and boutique operations knowledge and experience

Skills

Customer service

Team player

Communication skills

Professionalism

Tools

POS systems

Job description

Senior Boutique Coffee Specialist – Newmarket

At Nespresso, we blend passionate people and exceptional products to create careers that elevate coffee and your everyday. As a certified B Corp, we’re committed to doing business as a force for good. Our culture is built on four We CAN behaviours: Collaboration over Consensus, Courage over Comfort, Speed over Perfection & Learning over Knowledge. Together, We CAN.

This full-time Senior Coffee Specialist role follows a Tuesday - Saturday rotating roster across opening and closing shifts.

• Tuesday: 8:30-17:00 or 10:45-19:15
• Wednesday: 8:30-17:00 or 10:45-19:15
• Thursday: 8:30-17:00 or 10:45-19:15 or 12:45-21:15
• Friday: 8:30-17:00 or 10:45-19:15 or 12:45-21:15
• Saturday: 8:30-17:00 or 10:45-19:15

What you’ll do:

• Welcome customers and share your passion for coffee.
• Create meaningful connections by offering standout service and product knowledge.
• Keep the boutique buzzing- support the leadership team to ensure seamless operations.
• Drive high-impact sales using digital tools and POS systems.
• Engage customers with tastings, memberships, and your coffee expertise.
• Build your coaching and feedback skills while helping your team thrive and deliver exceptional customer service.
• Be on the supported growth plan to grow your coffee expertise and boutique operations knowledge and experience

Why you’ll love it here:

• Enjoy coffee perks, your own machine, monthly coffee credit, and staff discounts.
• Get the first taste of new coffee launches and products.
• Be part of a team that celebrates growth, inclusion, and innovation.
• Focused career growth plan to build your coffee expertise and boutique operations skills as a Senior Coffee Specialist.

What we’re looking for:

• A coffee lover with previous retail and/or hospitality experience.
• A people person who loves creating memorable customer moments and supporting team members
• Someone who takes pride in presentation and professionalism.
• Passionate about making a positive impact for people and planet in a B Corp certified setting.

• To be considered for this role you must have full working rights within the relevant location.
• Applicants will be required to undergo pre-employment checks, including but not limited to health checks, prior to appointment to this role.

REIMAGINE WHAT COFFEE CAN BE. REIMAGINE WHAT YOU CAN BECOME.

**People are at the heart of our success – all 14,000 of them for Nespresso globally. We actively cultivate diversity, inclusion and belonging in the workplace. We celebrate individuality, believing that your authenticity and uniqueness can help us to grow and thrive together.**