Senior Advisor Service Provider & Operational Resilience

Westpac-Grou; Auckland; Hybrid; NZD 110,000 - 150,000; Full time

Benefits offered by this job

4 weeks holiday

5 wellbeing days

Banking benefits

Insurance discounts

Growth opportunities

Volunteer days

School holiday subsidy

Job summary

Westpac New Zealand is seeking an experienced Senior Analyst, Shared Services Advisory, to strengthen operational resilience and third‑party risk governance across Shared Services. You will partner with stakeholders to investigate issues, drive improvements and ensure robust controls in a fast‑paced, collaborative environment.

Hybrid role with centrally located offices in Britomart; WFH available. Experience in risk, governance, and supplier risk is ideal, with travel to Auckland once per month

Qualifications

• Experience in operational resilience, third-party or supplier risk, governance, compliance, operational risk, or business improvement.
• Strong analytical and problem-solving capability.
• Excellent stakeholder engagement and influencing skills.
• Commercially minded approach to risk.
• Ability to navigate ambiguity and drive outcomes.
• Banking or financial services experience is advantageous but not essential.
• Auckland location preferred, open to applicants from elsewhere in New Zealand.
• Occasional travel to Auckland (once per month) at candidate's expense.

Responsibilities

• Provide risk and governance expertise across third-party risk and operational resilience.
• Support risk reviews, investigations, remediation activities, and business improvement initiatives.
• Deliver insights and recommendations that strengthen risk management outcomes.
• Partner with stakeholders to improve processes, controls, and ways of working.
• Contribute to strategic projects and continuous improvement across the function.

Skills

Operational resilience

Third-party risk

Governance

Compliance

Stakeholder engagement

Analytical thinking

Problem solving

Commercial mindset

Change management

Job description

Competitive salary + 10% superannuation + range of leading employee benefitsHybrid role + centrally located offices in Britomart + WFH available5 days wellbeing leave on top of annual leaveMō te tūranga | About the RoleWe are looking for an experienced, commercially minded risk professional who enjoys getting beneath the surface of complex issues and turning risk insights into practical outcomes. You will play a key role in strengthening service provider and operational resilience management across Shared Services, partnering with stakeholders across the business to improve processes, investigate issues, and support effective risk management.This is an exciting opportunity to help shape a growing function responsible for strengthening operational resilience, governance, and third-party risk management across the organisation. Working closely with stakeholders across the business, you'll provide risk and governance expertise, support continuous improvement initiatives, and help ensure robust controls and processes are in place.This is a highly visible, stakeholder-focused role that will suit someone who enjoys influencing outcomes, solving complex problems, and driving positive change in a fast-paced environment.What you'll be doing:Providing expertise across third-party risk, governance, and operational resilienceSupporting risk reviews, investigations, remediation activities, and business improvement initiativesDelivering insights and recommendations that strengthen risk management outcomesPartnering with stakeholders to improve processes, controls, and ways of workingContributing to strategic projects and continuous improvement across the functionNā tāu rourou | What will you bring?You'll have experience in areas such as operational resilience, third-party or supplier risk, governance, compliance, operational risk, or business improvement.We're particularly interested in people who bring:Strong analytical and problem-solving capabilityExcellent stakeholder engagement and influencing skillsA pragmatic and commercially minded approach to riskThe ability to navigate ambiguity and drive outcomesA proactive mindset and passion for continuous improvementBanking or financial services experience is advantageous but not essential.While Auckland is our preferred location due to the collaborative nature of the role, we're open to applications from elsewhere in New Zealand. Occasional travel to Auckland (approximately once per month at the candidate's expense) will be required.Please note the internal role title is Senior Analyst, Shared Services Advisory.Westpac Hei Wāhi Mahi | Working at WestpacIn addition to immersing yourself in a supportive team environment, you'll receive some great job perks and benefits including:4 weeks standard holiday + 5 additional days of wellbeing leave to support you to be your bestAdditional purchased leave options up to 4 weeks per yearBanking benefits, insurance discounts and superannuation schemeGrowth and development opportunities with a strong focus on internal mobilityRecognition and reward programmes for outstanding performanceSchool holiday subsidy to help support work-life balance2 volunteer days per yearKo mātou tēnei | Our OrganisationAt Westpac, we’re working together to build a fairer and stronger New Zealand for our people, customers, and communities. For over 160 years we’ve been driven by our purpose to Create Better Futures Together.What makes us unique are the incredible people we’re lucky enough to have walk through our doors every day. The giant ‘W’ on our building doesn’t just stand for Westpac – it says, double you. We’re a place that values, rewards and recognises individuality. Where you can be your whole self, your true self, and your best self. We’re recognised as a place where talent is developed, where passions are fuelled and where ambitions of all shapes and sizes thrive. And it all starts with you!Tono mai ināianei! | Apply Now!Apply today with your CV and Cover Letter.The people of Aotearoa, New Zealand hail from many cultures and backgrounds. At Westpac New Zealand, we draw on this enormous talent pool to cultivate a team rich in ability and empowered to reach its full potential. Our aim is to be brave challengers, celebrating our differences and relentlessly advocating for our customers. It starts with us – we believe that when we care deeply and do our best for our people, they’ll do their best for our customers. We encourage people from all walks of life to apply, including those who are neurodiverse, have chronic health conditions or disabilities – your attitude and passion are as important to us as your experience, qualifications and capabilities.Mahi tahi tātou, kaha ake tātou | Together GreaterApplications close:15 October 2026