Analytics and Insights Specialist

Westpac New Zealand Limited; Auckland; On-site; NZD 85,000 - 120,000; Full time

Benefits offered by this job

4 weeks holiday + wellbeing leave

Banking benefits & superannuation

Professional development

Job summary

Westpac New Zealand Limited is seeking an Analytics and Insights Specialist in Auckland to support marketing and customer experience initiatives. You will translate business needs into data-driven insights and work with stakeholders to ensure timely, accurate reporting and recommendations.

You will be passionate about customer experience, possess strong SQL/SAS and Power BI abilities, and contribute to cross-functional projects with a focus on quality and impact.

Qualifications

• Experience delivering customer communications from translating business requirements through to data delivery and implementation.
• Experience working with complex data and able to provide quality reporting.
• Ability to manage and build relationships with internal stakeholders and teams.
• Strong skills in SAS or SQL
• Experience with Power BI
• Solid verbal and written presentation and communication skills.

Responsibilities

• Maintain and run BAU reporting and processes, ensuring accuracy and looking for improvements to efficiency and quality.
• Provide data support for customer communications including target group creation for marketing and service comms.
• Translate business requirements into technical requirements and explain technical solutions to business stakeholders.

Job description

## Analytics and Insights SpecialistApply: Westpac on Takutai Square: Full time: Posted Today: End Date: October 6, 2026 (5 days left to apply): JR107975**Mō te tūranga | About the Role** As an Analytics and Insights Specialist at Westpac, you'll play a pivotal role in supporting the bank's strategies and initiatives. Your expertise in analysing data will provide valuable insights and actionable recommendations across the customer base, ultimately helping achieve desired outcomes. Your passion for delivering right message, right time marketing communications to customers will help to improve customer experience and engagement.We are looking for someone who has a passion for customer experience and is looking to grow their skills. You will be energetic and passionate about collaborating with stakeholders and colleagues and diligent about quality and accuracy of the data and analytics you produce. Your ability to problem solve, build strong relationship and high attention to detail are other key qualities that will add value.• Maintain and run BAU reporting and processes, ensuring accuracy and looking for improvements to efficiency and quality.• Provide data support for customer communications including target group creation for marketing and service comms• Translate business requirements into technical requirements and explain technical solutions to business stakeholders. **Nā tāu rourou | What will you bring?** • Experience in delivering customer communications, from translating business requirements, through to data delivery and implementation• Experience working with complex data and able to provide quality reporting• Ability to manage and build relationships with internal stakeholders and teams.• Strong skills in SAS or SQL• Experience with Power BI• Solid verbal and written presentation and communication skills. **Westpac Hei Wāhi Mahi | Working at Westpac** In addition to immersing yourself in a supportive team environment, you'll receive some great job perks and benefits including: • 4 weeks standard holiday + 5 additional days of wellbeing leave to support you to be your best • Additional purchased leave options up to 4 weeks per year • Banking benefits, insurance discounts and superannuation scheme • Growth and development – we provide opportunities for development and promote internal mobility • Recognition - we recognise and reward our star performers • School holiday subsidy - help you balance work and family during school holiday • 2 Volunteer days per year**Ko mātou tēnei | Our Organisation** At Westpac, we’re working together to build a fairer and stronger New Zealand for our people, customers, and communities. For over 160 years we’ve been driven by our purpose to Create Better Futures Together.What makes us unique are the incredible people we’re lucky enough to have walk through our doors every day. The giant ‘W’ on our building doesn’t just stand for Westpac – it says, double you. We’re a place that values, rewards and recognises individuality. Where you can be your whole self, your true self, and your best self. We’re recognised as a place where talent is developed, where passions are fuelled and where ambitions of all shapes and sizes thrive. And it all starts with you!**Tono mai ināianei! | Apply Now!**Apply today with your CV and Cover Letter.The people of Aotearoa, New Zealand hail from many cultures and backgrounds. At Westpac New Zealand, we draw on this enormous talent pool to cultivate a team rich in ability and empowered to reach its full potential. Our aim is to be brave challengers, celebrating our differences and relentlessly advocating for our customers. It starts with us – we believe that when we care deeply and do our best for our people, they’ll do their best for our customers. We encourage people from all walks of life to apply, including those who are neurodiverse, have chronic health conditions or disabilities – your attitude and passion are as important to us as your experience, qualifications and capabilities.**Mahi tahi tātou, kaha ake tātou | Together Greater****Applications close:**5 October 2026