Senior Advisor Service Provider & Operational Resilience

Westpac New Zealand Ltd; Auckland; Hybrid; NZD 100,000 - 150,000; Full time

Benefits offered by this job

4 weeks standard holiday + 5 wellbeing

Additional purchased leave up to 4 wks

Banking benefits & insurance discounts

Superannuation scheme

Growth and internal mobility

Recognition and reward programmes

School holiday subsidy

2 volunteer days

Job summary

Westpac New Zealand Ltd is seeking an experienced risk professional to strengthen operational resilience and third‑party risk management within Shared Services. You will partner with stakeholders to investigate issues, drive improvements, and embed robust governance across the function.

The role requires commercial thinking, analytical problem solving, and the ability to navigate ambiguity in a fast‑paced banking environment. Auckland preferred, NZ travel may be required.

Qualifications

• Experience in operational resilience, third‑party or supplier risk, governance, compliance, operational risk, or business improvement.

Responsibilities

• Provide expertise across third‑party risk, governance, and operational resilience.
• Support risk reviews, investigations, remediation, and business improvement initiatives.
• Deliver insights and recommendations to strengthen risk management outcomes.
• Partner with stakeholders to improve processes, controls, and ways of working.
• Contribute to strategic projects and continuous improvement across the function.

Skills

Risk management

Third‑party risk

Operational resilience

Governance

Stakeholder engagement

Analytical thinking

Job description

Competitive salary + 10% superannuation + range of leading employee benefits Hybrid role + centrally located offices in Britomart + WFH available 5 days wellbeing leave on top of annual leave

Mō te tūranga | About the Role

We are looking for an experienced, commercially minded risk professional who enjoys getting beneath the surface of complex issues and turning risk insights into practical outcomes. You will play a key role in strengthening service provider and operational resilience management across Shared Services, partnering with stakeholders across the business to improve processes, investigate issues, and support effective risk management. This is an exciting opportunity to help shape a growing function responsible for strengthening operational resilience, governance, and third‑party risk management across the organisation. Working closely with stakeholders across the business, you'll provide risk and governance expertise, support continuous improvement initiatives, and help ensure robust controls and processes are in place. This is a highly visible, stakeholder‑focused role that will suit someone who enjoys influencing outcomes, solving complex problems, and driving positive change in a fast‑paced environment.

What you’ll be doing:

• Providing expertise across third‑party risk, governance, and operational resilience
• Supporting risk reviews, investigations, remediation activities, and business improvement initiatives
• Delivering insights and recommendations that strengthen risk management outcomes
• Partnering with stakeholders to improve processes, controls, and ways of working
• Contributing to strategic projects and continuous improvement across the function

What will you bring?

You’ll have experience in areas such as operational resilience, third‑party or supplier risk, governance, compliance, operational risk, or business improvement.

We’re particularly interested in people who bring:

• Strong analytical and problem‑solving capability
• Excellent stakeholder engagement and influencing skills
• A pragmatic and commercially minded approach to risk
• The ability to navigate ambiguity and drive outcomes
• A proactive mindset and passion for continuous improvement

Banking or financial services experience is advantageous but not essential. While Auckland is our preferred location due to the collaborative nature of the role, we’re open to applications from elsewhere in New Zealand. Occasional travel to Auckland (approximately once per month at the candidate’s expense) will be required. Please note the internal role title is Senior Analyst, Shared Services Advisory.

Westpac Hei Wāhi Mahi | Working at Westpac

In addition to immersing yourself in a supportive team environment, you’ll receive some great job perks and benefits including:

• 4 weeks standard holiday + 5 additional days of wellbeing leave to support you to be your best
• Additional purchased leave options up to 4 weeks per year
• Banking benefits, insurance discounts and superannuation scheme
• Growth and development opportunities with a strong focus on internal mobility
• Recognition and reward programmes for outstanding performance
• School holiday subsidy to help support work‑life balance
• 2 volunteer days per year

Ko mātou tēnei | Our Organisation

At Westpac, we’re working together to build a fairer and stronger New Zealand for our people, customers, and communities. For over 160 years we’ve been driven by our purpose to Create Better Futures Together. What makes us unique are the incredible people we’re lucky enough to have walk through our doors every day. The giant ‘W’ on our building doesn’t just stand for Westpac – it says, double you. We’re a place that values, rewards and recognises individuality. Where you can be your whole self, your true self, and your best self. We’re recognised as a place where talent is developed, where passions are fuelled and where ambitions of all shapes and sizes thrive. And it all starts with you! Tono mai ināianei!

The people of Aotearoa, New Zealand hail from many cultures and backgrounds. At Westpac New Zealand, we draw on this enormous talent pool to cultivate a team rich in ability and empowered to reach its full potential. Our aim is to be brave challengers, celebrating our differences and relentlessly advocating for our customers. It starts with us – we believe that when we care deeply and do our best for our people, they’ll do their best for our customers. We encourage people from all walks of life to apply, including those who are neurodiverse, have chronic health conditions or disabilities – your attitude and passion are as important to us as your experience, qualifications and capabilities.

Mahi tahi tātou, kaha ake tātou | Together Greater

Applications close: 15 October 2026

Our culture is rich with stories of how our people like to help, our customers, our community and each other. This is reflected through flexible working arrangements to ensure that our people have a balance in their life with those things that are important to them. Through ensuring that we provide opportunities to everyone regardless of what society throws at them, we are a safe place to work where you are treated equally and appreciated.