Senior Account Manager

REANNZ; Wellington; On-site; NZD 120,000 - 180,000; Full time

Job summary

REANNZ is seeking an experienced Senior Account Manager to retain, strengthen and grow relationships with New Zealand’s key research, education and government organisations. You will manage an established portfolio, focusing on retention and growth through strategic account development and long-term relationship management.

Ideal candidates bring extensive account management experience with enterprise or government customers, strong networking/telecom knowledge, and a proven ability to engage

Qualifications

• Extensive account management or strategic relationship experience.
• Experience with large enterprise or government customers.
• Strong knowledge of networking and telecom infrastructure.
• Understanding of HPC and digital research infrastructure.
• Ability to engage CIOs and IT leaders credibly.
• Experience with RFx and bid management.
• Excellent communication and stakeholder management.

Responsibilities

• Manage a portfolio of strategic customer relationships.
• Develop and execute long-term account plans.
• Lead renewal and retention activities, RFx and bid responses.
• Identify opportunities for service growth within existing accounts.
• Build relationships with executive and technical stakeholders.
• Act as trusted advisor and customer advocate within REANNZ.
• Coordinate internal teams to deliver an exceptional customer experience.
• Support sector engagement and represent REANNZ within the research, education and government communities.

Skills

Account management

Strategic planning

Stakeholder management

RFx management

Bid management

Customer retention

Negotiation

CIO engagement

HPC knowledge

Executive communication

Job description

REANNZ is seeking an experienced Senior Account Manager to retain, strengthen and grow relationships with some of New Zealand's most important research, education and government organisations. The role will assume responsibility for an established portfolio and focus primarily on customer retention and growth through strategic account development and long-term relationship management.

Do you want your work to have a direct hand in New Zealand's next research breakthrough - the kind of science that shapes health outcomes, climate resilience, or economic growth?

Are you equally energised by building the relationships that make that possible? REANNZ connects the country's research, education, and government sectors to the digital platforms behind it all - from national network infrastructure to high-performance computing.

Key Result Areas

The Senior Account Manager will:

• Manage a portfolio of strategic customer relationships.
• Develop and execute long-term account plans.
• Lead customer renewal and retention activities, RFx and bid responses.
• Identify opportunities for service growth within existing accounts.
• Build strong relationships with executive and technical stakeholders.
• Act as a trusted advisor and customer advocate within REANNZ.
• Coordinate internal teams to deliver an exceptional customer experience.
• Support sector engagement and represent REANNZ within the research, education and government communities.

Ideal Candidate Profile

We are interested in candidates with backgrounds from:

• Networking technology vendors
• Telecommunications providers
• IT infrastructure organisations
• Managed services providers
• High Performance Cloud providers
• Organisations with dedicated education or government portfolios
• University, research or government-facing technology businesses

Essential Experience & Skills

• Extensive account management, customer success or strategic relationship management experience.
• Experience managing large and complex enterprise, research, education or government customers.
• Strong understanding of networking, network infrastructure, telecommunications, wireless technologies and related services.
• Demonstrated understanding of High Performance Computing (HPC), advanced research computing environments and digital research infrastructure.
• Ability to engage credibly with CIOs, IT leaders, network managers and technically sophisticated stakeholders.
• Strategic account planning capability.
• RFx and bid management
• Strong commercial negotiation and customer retention skills.
• Outstanding communication and stakeholder management skills.

Desirable Experience

• Education sector experience.
• Research sector experience.
• Government sector experience.
• Exposure to cyber security solutions and services.
• Existing sector networks and relationships.
• Experience selling networking, infrastructure, cloud or HPC-related services.