Account Manager

REANNZ; Auckland; On-site; NZD 70,000 - 90,000; Full time

Job summary

REANNZ is seeking an Account Manager to manage and develop an established portfolio of research and education customers in New Zealand. The role emphasizes retention, satisfaction, and account development with long-term stakeholders.

You will build strong relationships with IT managers and technology stakeholders, coordinate service delivery with product and support teams, and identify opportunities for expanded service adoption across the customer base.

Qualifications

• Experience in account management, customer success or relationship management.
• Strong customer engagement and relationship-building capability.
• Working knowledge of networking, telecommunications, IT infrastructure and related technologies.
• Understanding of High Performance Computing (HPC), research computing environments and advanced digital research infrastructure.
• Ability to engage effectively with IT managers, network managers and technical stakeholders.
• Strong organisational and communication skills.
• RFx and bid response
• Commercial awareness and customer-focused mindset.

Responsibilities

• Manage a portfolio of existing REANNZ customers.
• Develop strong day-to-day customer relationships.
• Support contract renewals and retention activities, RFx and bid responses.
• Coordinate customer requests and service delivery activities.
• Identify opportunities for additional service adoption.
• Ensure customers receive a consistent and positive experience.
• Work closely with product, technical, and service delivery teams.

Skills

Account management

Customer success

Relationship management

Networking knowledge

IT infrastructure

HPC knowledge

Stakeholder engagement

Communication skills

RFx/bid responses

Commercial awareness

Education

Relevant tertiary qualification

Job description

REANNZ is seeking an Account Manager to manage and develop an established portfolio of predominantly research and education customers.

The role focuses on customer retention, customer satisfaction, and account development within an existing customer base. Customers are generally long-term members and stakeholders, creating an environment in which relationship management and stakeholder engagement are more important than aggressive new-business sales.

Do you want your work to have a direct hand in New Zealand's next research breakthrough - the kind of science that shapes health outcomes, climate resilience, or economic growth?

Are you equally energised by building the relationships that make that possible? REANNZ connects the country's research, education, and government sectors to the digital platforms behind it all - from national network infrastructure to high-performance computing.

Key Result Areas

Manage a portfolio of existing REANNZ customers.

• Develop strong day-to-day customer relationships.
• Support contract renewals and retention activities, RFx and bid responses.
• Coordinate customer requests and service delivery activities.
• Identify opportunities for additional service adoption.
• Ensure customers receive a consistent and positive experience.
• Work closely with product. technical, and service delivery teams.

Ideal Candidate Profile

Potential backgrounds include:

• Networking vendors
• Telecommunications businesses
• IT infrastructure organisations
• Technology companies selling into universities
• Managed services providers
• HPC service providers
• Organisations supporting government or education customers

Essential Experience & Skills

• Experience in account management, customer success or relationship management.
• Strong customer engagement and relationship-building capability.
• Working knowledge of networking, telecommunications, IT infrastructure and related technologies.
• Understanding of High Performance Computing (HPC), research computing environments and advanced digital research infrastructure.
• Ability to engage effectively with IT managers, network managers and technical stakeholders.
• Strong organisational and communication skills.
• RFx and bid response
• Commercial awareness and customer-focused mindset.

Desirable Experience

• Education sector experience.
• University sector experience.
• Research or science sector experience.
• Government account management exposure.
• Networking, infrastructure, cloud or HPC-related service experience.
• Relevant tertiary qualification.

Robert Walters endeavours to review all applications in a maximum of five working days. If you have not received correspondence within this timeframe please do not hesitate to contact Rhys Collins on [phone].