Account Manager

Mahi.co.nz; Auckland; On-site; NZD 75,000 - 110,000; Full time

Job summary

REANNZ in Auckland seeks an Account Manager to manage and develop an established portfolio of predominantly research and education customers. The role focuses on retention, satisfaction, and account development within an existing customer base.

You'll engage with IT managers and academic stakeholders, coordinate service delivery with product and operations teams, and identify opportunities for additional service adoption across the portfolio.

Qualifications

• Experience in account management, customer success or relationship management.
• Strong customer engagement and relationship-building capability.
• Understanding of networking, telecommunications, IT infrastructure and related technologies.
• Understanding of HPC, research computing environments and advanced digital research infrastructure.
• Able to engage with IT managers, network managers and technical stakeholders.
• Strong organisational and communication skills.
• RFx and bid response experience.
• Commercial awareness and customer-focused mindset.
• Education sector experience.
• University sector experience.
• Research or science sector experience.
• Networking, infrastructure, cloud or HPC-related service experience.
• Relevant tertiary qualification.

Responsibilities

• Manage a portfolio of existing REANNZ customers.
• Support contract renewals and retention activities, RFx and bid responses.
• Coordinate customer requests and service delivery activities.
• Identify opportunities for additional service adoption.
• Ensure customers receive a consistent and positive experience.
• Work closely with product, technical, and service delivery teams.

Skills

Account management

Customer engagement

Relationship-building

Networking

IT infrastructure

HPC

Stakeholders engagement

Organisational skills

Communication skills

RFx and bid response

Commercial awareness

Education sector experience

University sector experience

Research sector experience

Cloud/HPC service experience

Tertiary qualification

Education

Relevant tertiary qualification

Job description

Research Education Advanced Network New Zealand (REANNZ)

• Permanent
• Auckland

REANNZ is seeking an Account Manager to manage and develop an established portfolio of predominantly research and education customers. The role focuses on customer retention, customer satisfaction, and account development within an existing customer base. Customers are generally long-term members and stakeholders, creating an environment in which relationship management and stakeholder engagement are more important than aggressive new-business sales.

Do you want your work to have a direct hand in New Zealand’s next research breakthrough — the kind of science that shapes health outcomes, climate resilience, or economic growth? Are you equally energised by building the relationships that make that possible? REANNZ connects the country’s research, education, and government sectors to the digital platforms behind it all — from national network infrastructure to high-performance computing.

Key Result Areas

Manage a portfolio of existing REANNZ customers.

• Support contract renewals and retention activities, RFx and bid responses.


• Coordinate customer requests and service delivery activities.


• Identify opportunities for additional service adoption.


• Ensure customers receive a consistent and positive experience.


• Work closely with product. technical, and service delivery teams.

Ideal Candidate Profile

Potential backgrounds include:

• Telecommunications businesses


• IT infrastructure organisations


• Technology companies selling into universities


• Managed services providers


• HPC service providers


• Organisations supporting government or education customers

Essential Experience & Skills

• Experience in account management, customer success or relationship management.


• Strong customer engagement and relationship-building capability.


• Working knowledge of networking, telecommunications, IT infrastructure and related technologies.


• Understanding of High Performance Computing (HPC), research computing environments and advanced digital research infrastructure.


• Ability to engage effectively with IT managers, network managers and technical stakeholders.


• Strong organisational and communication skills.


• RFx and bid response


• Commercial awareness and customer-focused mindset.


• Education sector experience.


• University sector experience.


• Research or science sector experience.


• Networking, infrastructure, cloud or HPC-related service experience.


• Relevant tertiary qualification.