Security & Customer Care Officer - PT & FT

Christchurch-Casinos-Ltd; Christchurch; On-site; NZD 30,000 - 39,000; Full time

Benefits offered by this job

Competitive remuneration

Security training certification

Uniform provided

Discounted carparking

Employee social club

Job summary

Christchurch Casino is seeking a Security & Customer Care Officer to deliver exceptional service while maintaining a secure environment. The role covers guest assistance, entry screening, crowd control, roving patrols and basic first aid, across both full-time and part-time shifts.

You will work within a licensed venue, require a COA or be working towards it, and demonstrate integrity, reliability, and the ability to act calmly under pressure. Training and development opportunities are offered.

Qualifications

• Valid NZ COA or working toward it is preferred.
• Previous door security experience is advantageous.
• Experience in conflict resolution, tact, diplomacy and negotiating skills.
• Must have integrity and a strong work ethic.
• Ability to work unsupervised and as part of a team.
• Valid First Aid certificate would be an advantage.
• Be at least 20 years old and legally allowed to work in NZ.

Responsibilities

• Provide security, support and protection for guests, employees and property.
• Carry out entry screening, crowd control and roving patrols.
• Administer basic first aid when required.
• Respond professionally under pressure.
• Work across opening hours including nights and weekends.

Skills

Customer service

Security procedures

Conflict resolution

Integrity

Teamwork

Ability to work unsupervised

First Aid certification

Education

NZ Ministry of Justice COA (Certificate of Approval)

Job description

Security & Customer Care Officer - PT & FT

Work Type: Permanent

Do you want to join a high performing team, and work in a unique environment? We are seeking motivated individuals to join our team. Your primary focus will be excellent customer service and communication. You will be responsible for providing security, support and protection for our guests, employees and company property. In this role you will carry out a range of customer service tasks and security activities including entry screening, crowd control, roving patrols and administering basic first aid. You will need to be able to react professionally and rationally in pressure situations.

Full Time position is available with a minimum of 40 hours per week.

Part Time position is available with a minimum of 30 hours per week; however, more hours may be available depending upon business demands.

To be successful in the role you will have:

• A valid Ministry of Justice COA, or confirmation that you are working towards it would be an advantage
• Previous door experience would be an advantage
• Experience in conflict resolution, tact, diplomacy and negotiating skills
• Integrity and a strong work ethic
• The ability to work unsupervised and at the same time contribute positively to a team
• An ability to work in a structured and regulated environment
• A valid First Aid certificate would be an advantage

Reliability and commitment is essential; you also will need to be flexible and able to work a variety of shifts during our opening hours.

Our current opening hours are Monday - Sunday 12pm-4am

This is a licensed position within the Christchurch Casino and requires a Certificate of Approval (COA) issued by the Department of Internal Affairs.

You will need to meet the following criteria:

• Be at least 20 years of age
• Clean police record
• Be a NZ Citizen or Permanent Resident
• Or hold a current and valid Open Work Permit – please note if you hold a work permit, a translated clear police certificate from your home country is required for the COA. You must also have no less than 12 months remaining on your visa

Christchurch Casino is committed to its employees; here are some of the benefits we can offer you:

• Competitive remuneration, with support to progress quickly
• Security training certification at an internationally recognised level
• First aid training certification
• Advanced Host Responsibility training
• Electronics charging station and reading room
• Uniform – provided and laundered for you each shift
• Personal locker and changing/shower facilities
• Discounted carparking
• Discounted food in the Casino bars and restaurants
• Employee social club with regular events and draws
• Personal development and career opportunities in an exciting, ever-changing industry