Seasonal Customer Host—Elevate Guest Experience on Trains

KiwiRail Freight; Christchurch; On-site; NZD 30,000 - 44,000; Part time

Benefits offered by this job

Competitive hourly rate

Discounted health insurance

Team culture

Training and development

Job summary

KiwiRail is seeking Customer Hosts for a part-time fixed term contract in Christchurch from 1 December 2026 to 25 April 2027. You will deliver first-rate food and beverage service, interact with passengers, and ensure a high standard of customer care throughout journeys on our services.

Ideal candidates have NCEA Level 3 or equivalent, hospitality/customer service experience, and can obtain required certifications (First Aid, Tunnel & Gas Awareness, Emergency procedures, Food & Hygiene, and

Qualifications

• Experience in hospitality or customer service is essential.
• Ability to gain and maintain First Aid, Tunnel & Gas Awareness, Emergency procedures, Food & Hygiene, and liquor licensing certifications.

Responsibilities

• Proactively engage with every customer, building rapport and identifying needs.
• Carry out cleaning duties and keep customer areas high standard.
• Assist with luggage handling.
• Ensure food safety requirements are met and followed.
• Provide day-to-day support to team members as instructed by Managers.

Skills

Customer service

Cash handling

Stock takes

Communication

Team interaction

Education

NCEA Level 3 or equivalent

Job description

KiwiRail is seeking Customer Hosts for a part-time fixed term contract in Christchurch from 1 December 2026 to 25 April 2027. You will deliver first-rate food and beverage service, interact with passengers, and ensure a high standard of customer care throughout journeys on our services.

Ideal candidates have NCEA Level 3 or equivalent, hospitality/customer service experience, and can obtain required certifications (First Aid, Tunnel & Gas Awareness, Emergency procedures, Food & Hygiene, and