Customer Host Fixed Term Contract

KiwiRail Freight; Christchurch; On-site; NZD 30,000 - 44,000; Part time

Benefits offered by this job

Competitive hourly rate

Discounted health insurance

Team culture

Training and development

Job summary

KiwiRail is seeking Customer Hosts for a part-time fixed term contract in Christchurch from 1 December 2026 to 25 April 2027. You will deliver first-rate food and beverage service, interact with passengers, and ensure a high standard of customer care throughout journeys on our services.

Ideal candidates have NCEA Level 3 or equivalent, hospitality/customer service experience, and can obtain required certifications (First Aid, Tunnel & Gas Awareness, Emergency procedures, Food & Hygiene, and

Qualifications

• Experience in hospitality or customer service is essential.
• Ability to gain and maintain First Aid, Tunnel & Gas Awareness, Emergency procedures, Food & Hygiene, and liquor licensing certifications.

Responsibilities

• Proactively engage with every customer, building rapport and identifying needs.
• Carry out cleaning duties and keep customer areas high standard.
• Assist with luggage handling.
• Ensure food safety requirements are met and followed.
• Provide day-to-day support to team members as instructed by Managers.

Skills

Customer service

Cash handling

Stock takes

Communication

Team interaction

Education

NCEA Level 3 or equivalent

Job description

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Title: Customer Host Fixed Term Contract

• Join the amazing team at GJNZ in this seasonal opportunity
• Take your customer services experience and skills to new heights
• Great hourly rate plus benefits

Great Journeys New Zealand (GJNZ) operate some of New Zealand’s most iconic Tourism experiences and Interregional commuter trains – The TranzAlpine, Coastal Pacific, Northern Explorer, Capital Connections and Te Huia services. Over recent years we have been embarking on transformational change regarding how we offer unique experiences to domestic and international visitors. Originating from scenic train travel, we now offer Scenic Day Trips, Short Breaks & fully guided multi-day tours.

We have an exciting opportunity for Customer Host’s on a part-time, fixed term contract basis, located in Christchurch commencing 1 December 2026. The contract end date will be 25 April 2027 to ensure we can provide the best customer experience during our busy season.

The Customer Host will ensure that all our passengers enjoy an outstanding experience while travelling on our services. You will be responsible for delivering a first-rate food and beverage service and provide a prompt and professional service to our passengers at all times.

• NCEA level 3 or equivalent
• Experience working in a hospitality or customer service environment is essential
• Ability to gain and maintain certifications in First Aid, Tunnel & Gas Awareness, Emergency procedures, Food & Hygiene and liquor license
• Be in good health and able to pass the company’s medical standards
• Strong ability to communicate confidently and enjoy interacting with our passengers
• Good level of physical fitness as this role required long days working, standing on a moving train and lifting loads up to 20kg
• You will have a numeric acumen and be able to accurately handle cash and conduct stock takes
• A can-do attitude and willingness to go the extra mile

Nōu te rourou | What's in it for you:

• Competitive hourly rate and great benefits
• Access to discounted health insurance for you and the whanau
• A fantastic team culture
• Ongoing training and development

Kua rite, kia rite | Ready to Make a Difference?

• Proactively engage with every customer, building rapport and identifying their unique needs
• Carry out cleaning duties and ensure that the customer areas are kept to a high standard
• Assist with luggage handling
• Ensure all food safety requirements are procedures are consistently applied
• Provide support to team members as required and instructed by Managers on a day-to-day basis

Our people are everything. That’s why KiwiRail is committed to an inclusive, flexible, and supportive workplace where everyone can feel valued, respected, and have equal opportunity to succeed. We encourage applications from people of all ages, genders, sexual orientation, personalities, ethnicities, abilities, and cultures. If you thrive on the satisfaction of delivering high customer service and exceeding our passengers expectation, we want to hear from you.