Multi-Day Rail Holiday Guide (Fixed-Term)

KiwiRail Freight; Christchurch; Hybrid; NZD 48,000 - 64,000; Full time

Benefits offered by this job

Travel across New Zealand

Ongoing training and development

Career progression within KiwiRail

Job summary

KiwiRail is seeking a friendly and knowledgeable Tour Guide to lead premium rail holidays across New Zealand (3–17 days). You will deliver engaging storytelling, coordinate with partners, and ensure guests have an exceptional experience from arrival to farewell.

Ideal candidates bring strong customer service, fluent English, NZ destination knowledge, and the ability to manage multiple priorities with calm professionalism. A safety-first mindset and teamwork are essential.

Qualifications

• Experience leading multi-day tours or hosted travel experiences.
• Outstanding customer service and interpersonal skills.
• Excellent spoken and written English.
• Strong knowledge of New Zealand's destinations, history, culture, and visitor experiences.
• Excellent organisation skills and ability to manage multiple priorities.
• Comfort using Microsoft Teams and other digital tools.
• High attention to detail and adaptability when plans change.
• Professional, calm and resilient in fast-paced environments.
• Strong commitment to safety and delivering high standards.

Responsibilities

• Lead fully guided rail holidays across New Zealand (3–17 days).
• Confidently manage day-to-day tour operations and coordinate with accommodation and activity providers.
• Adapt plans as needed and ensure guests feel informed, supported, and cared for.
• Represent Great Journeys New Zealand with professionalism and pride.
• Complete tour reporting and administration accurately and on time; support Tour Operations between tours.
• Promote safe practices and report hazards or incidents.

Skills

Experience leading multi-day tours

Outstanding customer service

Excellent spoken and written English

Knowledge of NZ destinations/history/c

Excellent organisation

MS Teams & digital tools

Attention to detail

Relationship building with guests/sup

Calm, resilient under pressure

Commitment to safety

Education

Travel or tourism qualification

Tools

Microsoft Teams

Job description

KiwiRail is seeking a friendly and knowledgeable Tour Guide to lead premium rail holidays across New Zealand (3–17 days). You will deliver engaging storytelling, coordinate with partners, and ensure guests have an exceptional experience from arrival to farewell.

Ideal candidates bring strong customer service, fluent English, NZ destination knowledge, and the ability to manage multiple priorities with calm professionalism. A safety-first mindset and teamwork are essential.