Scheduling & Customer Service Assistant (12-Month FTC)

Drake International; Riverhead; On-site; NZD 48,000 - 64,000; Full time

Job summary

Drake International in Riverhead, North Island is seeking an Administration & Scheduling Assistant to join on a 12-month fixed-term contract providing maternity leave cover. This role supports day-to-day administration, scheduling, and customer service within a busy service-based business.

Working in a job-share arrangement, you'll coordinate scheduling with technicians and customers, manage records in Simpro, handle invoicing and quotes, and ensure smooth office operations.

Qualifications

• Highly organised and dependable.
• Friendly and confident when dealing with customers and colleagues.
• Strong communicator, both written and verbal.
• Comfortable using computer systems and learning new software.
• Accurate with excellent attention to detail.
• Able to manage multiple priorities in a fast-paced environment.
• Calm under pressure and solution-focused.
• Positive, professional, and team-oriented.

Responsibilities

• Customer Service: Handle incoming calls/emails, respond to inquiries, book and confirm service appointments, communicate updates, and provide a friendly experience.
• Scheduling & Coordination: Assist with scheduling technicians, manage job allocations in the scheduling system, liaise with technicians, and prioritise urgent jobs.
• Administration Support: Maintain customer and job records, follow up on notes/photos/docs, assist with invoicing/quotes/POs, and support data entry in all systems.
• General Office Administration: Filing, correspondence, supplier invoices, insurance/compliance tasks, monitor supplies, and support the wider team.
• Team Collaboration: Work in a job-share arrangement, maintain handover notes, communicate urgent matters, and uphold a positive team culture.

Skills

Organised

Customer service

Communication

Multitasking

Attention to detail

Teamwork

Tools

Simpro

Job description

Drake International in Riverhead, North Island is seeking an Administration & Scheduling Assistant to join on a 12-month fixed-term contract providing maternity leave cover. This role supports day-to-day administration, scheduling, and customer service within a busy service-based business.

Working in a job-share arrangement, you'll coordinate scheduling with technicians and customers, manage records in Simpro, handle invoicing and quotes, and ensure smooth office operations.