Salesforce Marketing Cloud Specialist (Fixed-Term, Remote)

Mercury NZ; Tauranga; Hybrid; NZD 90,000 - 120,000; Full time

Benefits offered by this job

Flexible work policy

Fresh fruit twice a week

Well-being programme

Diverse workplace

Career development

Job summary

Mercury NZ is seeking a Salesforce Marketing Cloud specialist to join our Customer Platform Team on a fixed-term basis (parential leave). You’ll build and optimise customer journeys across channels using Salesforce Marketing Cloud, with AMPscript and data-driven communications.

This hands-on role requires 3+ years MC experience, a collaborative mindset and the ability to work autonomously while supported by experienced colleagues.

Qualifications

• 3+ years hands-on experience with Salesforce Marketing Cloud (essential)
• Proven experience building multi-channel journeys and marketing automation
• Strong AMPscript skills, with experience building complex communications from multiple large data sources
• Self-starter mindset – you can run with things independently, while still being a great team player
• Strong problem-solving and analytical skills, with an eye for detail
• Clear communication – you can explain technical things simply to both technical and non-technical people
• Collaborative approach – you build relationships easily and put the team first
• Sound time management, with a focus on continuous improvement
• A business degree (or equivalent experience) in a relevant field is a bonus, not a must

Responsibilities

• Building, managing and optimising automated communication journeys across multiple channels using Salesforce Marketing Cloud
• Developing complex, personalised communications using AMPscript, drawing on multiple large internal and external data sources
• Working alongside the Customer Platform Team to spot opportunities and steer clear of technical debt, while contributing to clear, up-to-date platform documentation
• Getting to know the day-to-day realities of our stakeholders, so your solutions actually work for the people using them
• Spotting ways to improve, streamline and optimise how our journeys and communications perform
• Supporting, coaching, and troubleshooting for end users so they get the most out of the platform and can problem-solve with confidence
• Identifying and resolving technical and functional issues as they come up
• Taking part in peer reviews, build checks, and functional testing, while picking up knowledge of other platforms along the way

Skills

Salesforce Marketing Cloud

Multi-channel journeys

AMPscript

Self-starter

Problem-solving

Clear communication

Collaborative

Time management

Business degree bonus

Education

Business degree (or equivalent experience)

Job description

Mercury NZ is seeking a Salesforce Marketing Cloud specialist to join our Customer Platform Team on a fixed-term basis (parential leave). You’ll build and optimise customer journeys across channels using Salesforce Marketing Cloud, with AMPscript and data-driven communications.

This hands-on role requires 3+ years MC experience, a collaborative mindset and the ability to work autonomously while supported by experienced colleagues.