Salesforce‑Driven Customer Service Team Leader

Gallagher Group Limited; Hamilton; Hybrid; NZD 85,000 - 110,000; Full time

Benefits offered by this job

Competitive salary and bonuses

Occasional work from home

Free parking

Modern workspace

KiwiSaver on-top

Life and Disability insurance

Job summary

Gallagher Group Limited in Hamilton is seeking a hands-on team lead for Gallagher Security to guide a high-performing customer service and sales support team across APAC and IMEA. You’ll coach eight staff and oversee order processing and customer interactions.

Join us to drive continuous improvement, champion Salesforce adoption, collaborate across departments, and produce reports that inform decisions while delivering exceptional service and timely dispatch.

Qualifications

• Lead and coach a team of eight, setting clear expectations and KPIs while working alongside them day-to-day.
• Drive exceptional customer experiences by ensuring enquiries are handled efficiently and professionally.
• Support and oversee the accurate, timely processing of Channel Partner orders and sales requests.
• Collaborate across departments to meet dispatch deadlines and deliver excellent service.
• Identify opportunities to streamline systems and champion Salesforce adoption.
• Produce and analyse reports to monitor team performance.
• Be the first point of escalation, mentor your team, and help them grow.

Responsibilities

• Lead and coach a team of eight, setting clear expectations and KPIs while working alongside them day-to-day.
• Drive exceptional customer experiences by ensuring enquiries are handled efficiently and professionally.
• Support and oversee the accurate, timely processing of Channel Partner orders and sales requests.
• Collaborate across departments to meet dispatch deadlines and deliver excellent service.
• Identify opportunities to streamline systems and champion Salesforce adoption, joining RevOps initiatives.
• Produce and analyse reports to monitor team performance and inform business decisions.
• Be the first point of escalation, mentor your team, and help them grow.

Skills

Team leadership

Customer service

Communication

Coaching

Sales support

Tools

Salesforce

SAP ERP

C4C

Job description

Gallagher Group Limited in Hamilton is seeking a hands-on team lead for Gallagher Security to guide a high-performing customer service and sales support team across APAC and IMEA. You’ll coach eight staff and oversee order processing and customer interactions.

Join us to drive continuous improvement, champion Salesforce adoption, collaborate across departments, and produce reports that inform decisions while delivering exceptional service and timely dispatch.