Team Lead, Customer Service & Sales Support — Hybrid

Gallagher; Hamilton; Hybrid; Confidential; Full time

Benefits offered by this job

Hybrid work model

Competitive salary

Job summary

Gallagher is seeking a hands-on leader to guide a high-performing team in a Hamilton-based role focused on order processing and sales support across APAC and IMEA. You will empower your team, support Channel Partners, and drive continuous improvement within a global tech company.

Bring a collaborative leadership style, strong CRM experience (Salesforce preferred), and a passion for delivering excellent service while managing change and reporting on performance.

Qualifications

• Strong leadership and people-management skills.
• Experience in customer service or sales support environments.
• Proven ability to manage multiple priorities and KPIs.

Responsibilities

• Lead and coach a team of eight, setting expectations and KPIs.
• Ensure high-quality customer service and timely processing of orders.
• Support Channel Partners and drive revenue through accurate sales support.

Job description

Gallagher is seeking a hands-on leader to guide a high-performing team in a Hamilton-based role focused on order processing and sales support across APAC and IMEA. You will empower your team, support Channel Partners, and drive continuous improvement within a global tech company.

Bring a collaborative leadership style, strong CRM experience (Salesforce preferred), and a passion for delivering excellent service while managing change and reporting on performance.