Customer Service / Sales Support Team Leader

Gallagher Security; Hamilton; Hybrid; Confidential; Full time

Benefits offered by this job

Hybrid work model

Competitive salary

Job summary

Gallagher is seeking a hands-on leader to guide a high-performing team in a Hamilton-based role focused on order processing and sales support across APAC and IMEA. You will empower your team, support Channel Partners, and drive continuous improvement within a global tech company.

Bring a collaborative leadership style, strong CRM experience (Salesforce preferred), and a passion for delivering excellent service while managing change and reporting on performance.

Qualifications

• Strong leadership and people-management skills.
• Experience in customer service or sales support environments.
• Proven ability to manage multiple priorities and KPIs.

Responsibilities

• Lead and coach a team of eight, setting expectations and KPIs.
• Ensure high-quality customer service and timely processing of orders.
• Support Channel Partners and drive revenue through accurate sales support.

Job description

Our purpose at Gallagher is 'Protect what matters most' and we live it every day, whether that's protecting the world's highest security environments or agricultural businesses, we care deeply about our people, their families, and our wider communities.

Gallagher Security is on a mission to unlock more value for our customers through the power of our people and solutions - and right now is a pivotal moment in our evolution. We're scaling with intent, driving an incredible growth trajectory with innovation and customer impact at the heart of everything we do. With operations across New Zealand, Australia, Asia, Africa, the USA, Canada, and Europe and exports to over 140 countries we're building globally focused career pathways right here in New Zealand.

As we expand our Hamilton-based teams, this is your chance to be part of a true Kiwi tech success story making a global impact. If you're driven by passion and purpose to protect what matters most, come help shape the future of what's possible with us.

About The Role

Take a hands-on leadership role at Gallagher Security, guiding a high-performing team while also working alongside them to deliver world-class customer service and sales support across APAC and IMEA. You'll play a central role in our order processing and sales support function - empowering your team, supporting our Channel Partners, and driving continuous improvement.

What You'll Be Doing

• Lead and coach a team of eight, setting clear expectations and KPIs while working alongside them day-to-day
• Drive exceptional customer experiences by ensuring enquiries are handled efficiently and professionally
• Support and oversee the accurate, timely processing of Channel Partner orders and sales requests
• Collaborate across departments to meet dispatch deadlines and deliver excellent service
• Identify opportunities to streamline systems and champion continuous improvement, leading your team through change and supporting the adoption of Salesforce and new ways of working as part of our RevOps project
• Produce and analyse reports to monitor team performance and inform business decisions
• Be the first point of escalation, mentor your team, and help them grow

The Fit

We're looking for someone who brings energy, empathy, and a can-do mindset. You're confident juggling priorities, thrive in a team setting, and love helping others succeed.

What You'll Bring

• 4-5 years' experience in a customer service or sales support environment
• Proven organisational and planning skills, able to prioritise, pivot and deliver
• Strong communication and relationship-building skills, both written and verbal
• Hands-on experience with Salesforce and other CRM systems (SAP ERP and C4C a bonus)
• A collaborative leadership style that empowers others and fosters growth
• Experience leading teams through change, supporting the adoption of new systems and processes, and championing continuous improvement
• Friendly, solutions-focused, and genuinely committed to delivering excellent service

Working at Gallagher

You'll be part of a global, future-focused organisation where creativity and innovation are valued and supported. Working in an environment driven by collaboration, innovation, passion, craftsmanship and mutual respect, you'll help achieve our team purpose to translate vision into exceptional creations.

We Also Offer

• Competitive salary and bonuses
• Enjoy the benefits of an office-based role with the freedom to work from home on occasion
• Free parking, a modern workspace and an on-site café
• KiwiSaver on-top and Life and Disability insurance
• A supportive team culture with team-building events, lunches and a fun environment

If you're ready to step into a leadership role where you can make a real impact, grow your skills, and work alongside a supportive team in a global tech company - we'd love to hear from you.