Team Lead, Customer Service & Sales Support (APAC/IMEA)

Gallagher Security; Hamilton; Hybrid; NZD 120,000 - 160,000; Full time

Benefits offered by this job

Competitive salary and bonuses

Work from home flexibility

Free parking

Modern workspace and on-site café

KiwiSaver on-top

Life and Disability insurance

Team-building events

Job summary

Gallagher Security in Hamilton is seeking a hands-on leader to guide a high-performing team and deliver world-class customer service and sales support across APAC and IMEA. You will empower your team, support Channel Partners, and drive continuous improvement.

You’ll lead change, champion Salesforce adoption, and produce actionable reports to steer decisions, while mentoring colleagues to grow within a global, innovative tech environment.

Qualifications

• 4–5 years’ experience in a customer service or sales support environment.
• Proven organisational and planning skills, able to prioritise, pivot and deliver.
• Strong communication and relationship-building skills, both written and verbal.
• Hands-on experience with Salesforce and other CRM systems (SAP ERP and C4C a bonus).

Responsibilities

• Lead and coach a team of eight, setting clear expectations and KPIs while working alongside them day-to-day.
• Drive exceptional customer experiences by ensuring enquiries are handled efficiently and professionally.
• Support and oversee the accurate, timely processing of Channel Partner orders and sales requests.
• Collaborate across departments to meet dispatch deadlines and deliver excellent service.
• Identify opportunities to streamline systems and champion continuous improvement, leading your team through change and supporting the adoption of Salesforce and new ways of working as part of our RevOps project.
• Produce and analyse reports to monitor team performance and inform business decisions.
• Be the first point of escalation, mentor your team, and help them grow.

Skills

Team leadership

CRM systems

Sales support

Communication

Change management

Tools

Salesforce

SAP ERP

C4C

Job description

Gallagher Security in Hamilton is seeking a hands-on leader to guide a high-performing team and deliver world-class customer service and sales support across APAC and IMEA. You will empower your team, support Channel Partners, and drive continuous improvement.

You’ll lead change, champion Salesforce adoption, and produce actionable reports to steer decisions, while mentoring colleagues to grow within a global, innovative tech environment.