Sales Support Superstar

Employer Sponsored Jobs; Auckland; Sur place; NZD 50 000 - 70 000; Plein temps

Avantages offerts par ce poste

Visa sponsorship

Résumé du poste

Employer Sponsored Jobs in New Zealand is seeking a Sales Support professional who will connect coaches, customers and internal teams to turn conversations into real outcomes.

You will verify requirements, progress opportunities, and maintain accurate information while delivering a consistent, high-quality customer experience across multiple brands.

Qualifications

• Strong communication skills with the ability to build trust with different types of customers.
• Clear and professional verbal and written English communication skills.
• Excellent organisational skills and the ability to manage multiple priorities.
• Attention to detail when handling customer information and referrals.
• Ability to work effectively with multiple teams and stakeholders.
• Proactive, reliable, and customer-focused approach.

Responsabilités

• Act as a key connection point between customers, coaches, and internal operational teams.
• Follow through on customer needs and opportunities identified during coaching conversations.
• Communicate with customers to confirm requirements and progress agreed solutions.
• Ensure customer information and referrals are handled accurately and professionally.
• Manage the referral journey from identification to completion.
• Follow up leads and ensure opportunities are progressed appropriately.
• Build customer confidence through clear, timely, and consistent communication.
• Maintain strong working relationships with coaches and internal stakeholders.
• Represent the organisation professionally across customer interactions.
• Identify gaps, clarify requirements, and help prevent errors or delays in customer processes.
• Coordinate multiple customer requirements while maintaining accuracy and detail.
• Resolve customer issues by applying sound judgment and practical problem-solving.
• Use digital systems to maintain accurate records and manage workflows.
• Adapt to changing customer needs and business priorities.

Connaissances

Communication skills

English fluency

Attention to detail

Organisational skills

Problem solving

Team collaboration

Description du poste

ThisSalesSupportopportunityiscentredonmorethansimplyfollowingupleads.Itisaboutcreatingconfidenceateverystageofthecustomerjourneybymakingsurecustomerneeds,information,referrals,andagreedsolutionsarehandledaccuratelyandprofessionally.

Youwillworkatthepointwherecustomerconversationsbecomerealoutcomes,connectingcoaches,customers,andinternalteamstoensureeveryopportunityisproperlyunderstood,verified,andprogressed.Yourabilitytocommunicateclearly,maintainaccurateinformation,andbuildtrustwillbeessentialtodeliveringaconsistentcustomerexperienceacrossmultiplebrands.

Therolesuitsarelationship-focusedprofessionalwhotakesownership,paysattentiontodetail,andunderstandsthatreliablecustomerservicestartswithgettingtherightinformationtotherightpeopleattherighttime.

The Opportunity

ThisSalesSupportopportunityiscentredonmorethansimplyfollowingupleads.Itisaboutcreatingconfidenceateverystageofthecustomerjourneybymakingsurecustomerneeds,information,referrals,andagreedsolutionsarehandledaccuratelyandprofessionally.

Youwillworkatthepointwherecustomerconversationsbecomerealoutcomes,connectingcoaches,customers,andinternalteamstoensureeveryopportunityisproperlyunderstood,verified,andprogressed.Yourabilitytocommunicateclearly,maintainaccurateinformation,andbuildtrustwillbeessentialtodeliveringaconsistentcustomerexperienceacrossmultiplebrands.

Therolesuitsarelationship-focusedprofessionalwhotakesownership,paysattentiontodetail,andunderstandsthatreliablecustomerservicestartswithgettingtherightinformationtotherightpeopleattherighttime.

Key Responsibilities

• Actasakeyconnectionpointbetweencustomers,coaches,andinternaloperationalteams
• Followthroughoncustomerneedsandopportunitiesidentifiedduringcoachingconversations
• Communicatewithcustomerstoconfirmrequirementsandprogressagreedsolutions
• Ensurecustomerinformationandreferralsarehandledaccuratelyandprofessionally
• Managethereferraljourneyfrominitialidentificationthroughtocompletion
• Followupleadsandensureopportunitiesareprogressedappropriately
• Buildcustomerconfidencethroughclear,timely,andconsistentcommunication
• Maintainstrongworkingrelationshipswithcoachesandinternalstakeholders
• Representtheorganisationprofessionallyacrosscustomerinteractions
• Identifygaps,clarifyrequirements,andhelppreventerrorsordelaysincustomerprocesses
• Coordinatemultiplecustomerrequirementswhilemaintainingaccuracyandattentiontodetail
• Resolvecustomerissuesbyapplyingsoundjudgementandpracticalproblem-solving
• Usedigitalsystemsandtechnologytomaintainaccuraterecordsandmanageworkflows
• Adapttochangingcustomerneedsandbusinesspriorities
• Contributetoacollaborativeculturefocusedontrustedserviceandpositivecustomeroutcomes

Requirements & Eligibility

• Previousexperienceinsales,customerservice,clientsupport,oranotherrelationship-focusedenvironment
• Strongcommunicationskillswiththeabilitytobuildtrustwithdifferenttypesofcustomers
• Confidentandprofessionalwhencommunicatingdirectlywithcustomers
• StrongverbalandwrittenEnglishcommunicationskills
• Abilitytounderstandcustomerrequirementsandtranslatethemintoclearactions
• Excellentorganisationalskillsandtheabilitytomanagemultiplepriorities
• Strongattentiontodetailwhenhandlingcustomerinformationandreferrals
• Abilitytoworkeffectivelywithmultipleteamsandstakeholders
• Proactive,reliable,andcustomer-focusedapproach
• Resilientandadaptablewhenworkinginafast-movingenvironment
• Comfortableusingtechnologyandlearningnewdigitalsystems
• Strongcritical-thinkingandproblem-solvingabilities
• Abilitytotakeownershipandfollowtasksthroughtocompletion
• Collaborativeteamattitudewithastrongsenseofaccountability
• Commitmenttodeliveringaccurate,consistent,andtrustworthycustomerservice

Special Instructions

Sponsorshipisavailableforsuitableoverseascandidateswhomeetthepositionandapplicablevisarequirements.

• Actasakeyconnectionpointbetweencustomers,coaches,andinternaloperationalteams
• Followthroughoncustomerneedsandopportunitiesidentifiedduringcoachingconversations
• Communicatewithcustomerstoconfirmrequirementsandprogressagreedsolutions
• Ensurecustomerinformationandreferralsarehandledaccuratelyandprofessionally
• Managethereferraljourneyfrominitialidentificationthroughtocompletion
• Followupleadsandensureopportunitiesareprogressedappropriately
• Buildcustomerconfidencethroughclear,timely,andconsistentcommunication
• Maintainstrongworkingrelationshipswithcoachesandinternalstakeholders
• Representtheorganisationprofessionallyacrosscustomerinteractions
• Identifygaps,clarifyrequirements,andhelppreventerrorsordelaysincustomerprocesses
• Coordinatemultiplecustomerrequirementswhilemaintainingaccuracyandattentiontodetail
• Resolvecustomerissuesbyapplyingsoundjudgementandpracticalproblem-solving
• Usedigitalsystemsandtechnologytomaintainaccuraterecordsandmanageworkflows
• Adapttochangingcustomerneedsandbusinesspriorities
• Contributetoacollaborativeculturefocusedontrustedserviceandpositivecustomeroutcomes

• Previousexperienceinsales,customerservice,clientsupport,oranotherrelationship-focusedenvironment
• Strongcommunicationskillswiththeabilitytobuildtrustwithdifferenttypesofcustomers
• Confidentandprofessionalwhencommunicatingdirectlywithcustomers
• StrongverbalandwrittenEnglishcommunicationskills
• Abilitytounderstandcustomerrequirementsandtranslatethemintoclearactions
• Excellentorganisationalskillsandtheabilitytomanagemultiplepriorities
• Strongattentiontodetailwhenhandlingcustomerinformationandreferrals
• Abilitytoworkeffectivelywithmultipleteamsandstakeholders
• Proactive,reliable,andcustomer-focusedapproach
• Resilientandadaptablewhenworkinginafast-movingenvironment
• Comfortableusingtechnologyandlearningnewdigitalsystems
• Strongcritical-thinkingandproblem-solvingabilities
• Abilitytotakeownershipandfollowtasksthroughtocompletion
• Collaborativeteamattitudewithastrongsenseofaccountability
• Commitmenttodeliveringaccurate,consistent,andtrustworthycustomerservice

Sponsorshipisavailableforsuitableoverseascandidateswhomeetthepositionandapplicablevisarequirements.

Full visa sponsorship available under New Zealand Accredited Employer Work Visa (AEWV).