General Manager

Employer Sponsored Jobs; Wellington; On-site; NZD 120,000 - 160,000; Full time

Benefits offered by this job

Visa sponsorship available

Job summary

Employer Sponsored Jobs is seeking an experienced hospitality leader to take ownership of a brand-new accommodation and lifestyle venue in New Zealand. The role focuses on building teams, shaping guest experiences, and creating a distinctive property culture from the ground up.

The successful candidate will lead operational excellence, develop a high-performing team, and drive service quality and commercial performance to establish standards for a memorable destination.

Qualifications

• Experienced hospitality professional with a background in senior management roles.
• Experience managing hotels, hostels, resorts or large hospitality operations.
• Understanding of accommodation operations and guest services.

Responsibilities

• Lead the complete operation of a newly established hospitality property.
• Build and develop a high-performing team across accommodation, guest services, food and beverage, housekeeping and maintenance.
• Create a strong service culture focused on memorable guest experiences.
• Work with senior leadership to prepare the property for opening.
• Establish operational processes, standards and workflows from the ground up.
• Monitor daily operations and ensure consistent service delivery.
• Manage financial performance including revenue growth and cost control.
• Identify opportunities to improve guest satisfaction and operational effectiveness.
• Maintain a positive workplace culture where team members feel valued and engaged.
• Ensure compliance with workplace health, safety and hospitality regulations.

Skills

Leadership

Team building

Guest experience

Strategic planning

Operational leadership

Communication

Decision making

Job description

Auniqueopportunityisavailableforanexperiencedhospitalityleadertotakeownershipofabrand-newaccommodationandlifestylevenueinNewZealand.Thisroleisdesignedforsomeonewhoenjoysbuildingteams,shapingguestexperiencesandcreatingapropertyculturefromthebeginning.

Thesuccessfulcandidatewillberesponsibleforbringinganewhospitalityconcepttolife,combiningoperationalleadershipwithastrongfocusonpeople,servicequalityandcommercialperformance.Thisisanopportunitytomakealastingimpactbyestablishingstandards,developingateamandcreatingadestinationguestswillremember.

The Opportunity

Auniqueopportunityisavailableforanexperiencedhospitalityleadertotakeownershipofabrand-newaccommodationandlifestylevenueinNewZealand.Thisroleisdesignedforsomeonewhoenjoysbuildingteams,shapingguestexperiencesandcreatingapropertyculturefromthebeginning.

Thesuccessfulcandidatewillberesponsibleforbringinganewhospitalityconcepttolife,combiningoperationalleadershipwithastrongfocusonpeople,servicequalityandcommercialperformance.Thisisanopportunitytomakealastingimpactbyestablishingstandards,developingateamandcreatingadestinationguestswillremember.

Key Responsibilities

1. Leadthecompleteoperationofanewlyestablishedhospitalityproperty
2. Buildanddevelopahigh-performingteamacrossaccommodation,guestservices,foodandbeverage,housekeepingandmaintenance
3. Createastrongserviceculturefocusedonmemorableguestexperiences
4. Workwithseniorleadershiptopreparethepropertyforsuccessfulopening
5. Establishoperationalprocesses,standardsandworkflowsfromthegroundup
6. Supportandmentordepartmentleaderstoachievebusinessobjectives
7. Monitordailyoperationsandensureconsistentservicedelivery
8. Managefinancialperformanceincludingrevenuegrowth,labourefficiencyandcostcontrol
9. Identifyopportunitiestoimproveguestsatisfactionandoperationaleffectiveness
10. Maintainapositiveworkplaceculturewhereteammembersfeelvaluedandengaged
11. Ensurecompliancewithworkplacehealth,safetyandhospitalityregulations
12. Makeconfidentdecisionsandsolveoperationalchallengesinafast-movingenvironment
13. Buildrelationshipswithguests,employeesandstakeholdersfromdiversebackgrounds
14. Drivecontinuousimprovementwhilemaintainingtheuniqueidentityoftheproperty

Requirements & Eligibility

• Experiencedhospitalityprofessionalwithabackgroundinseniormanagementroles
• Demonstratedexperiencemanaginghotels,hostels,resortsorlargehospitalityoperations
• Strongabilitytoleadmultipledepartmentsandmanageseniorteammembers
• Experiencecreatingteamstructures,systemsandoperationalstandards
• Understandingofaccommodationoperations,guestservicesandhospitalityperformancedrivers
• Knowledgeofbudgeting,revenuemanagement,labourplanningandprofitability
• Confidentleadershipstylewithexcellentcommunicationanddecision-makingabilities
• Abilitytobalancestrategicplanningwithhands-onoperationalinvolvement
• Experienceinfoodandbeverageoperationsincludingrestaurants,barsoreventvenuesishighlyregarded
• Passionforhospitality,travel,cultureandcreatingmeaningfulguestexperiences
• Adaptable,proactiveandcomfortableworkinginanew-build/pre-openingenvironment
• ApplicantsfromNewZealandandoverseasarewelcome

Special Instructions

Visasponsorshipavailableforqualifiedcandidateswithsuitableexperienceandskills.

1. Leadthecompleteoperationofanewlyestablishedhospitalityproperty
2. Buildanddevelopahigh-performingteamacrossaccommodation,guestservices,foodandbeverage,housekeepingandmaintenance
3. Createastrongserviceculturefocusedonmemorableguestexperiences
4. Workwithseniorleadershiptopreparethepropertyforsuccessfulopening
5. Establishoperationalprocesses,standardsandworkflowsfromthegroundup
6. Supportandmentordepartmentleaderstoachievebusinessobjectives
7. Monitordailyoperationsandensureconsistentservicedelivery
8. Managefinancialperformanceincludingrevenuegrowth,labourefficiencyandcostcontrol
9. Identifyopportunitiestoimproveguestsatisfactionandoperationaleffectiveness
10. Maintainapositiveworkplaceculturewhereteammembersfeelvaluedandengaged
11. Ensurecompliancewithworkplacehealth,safetyandhospitalityregulations
12. Makeconfidentdecisionsandsolveoperationalchallengesinafast-movingenvironment
13. Buildrelationshipswithguests,employeesandstakeholdersfromdiversebackgrounds
14. Drivecontinuousimprovementwhilemaintainingtheuniqueidentityoftheproperty

• Experiencedhospitalityprofessionalwithabackgroundinseniormanagementroles
• Demonstratedexperiencemanaginghotels,hostels,resortsorlargehospitalityoperations
• Strongabilitytoleadmultipledepartmentsandmanageseniorteammembers
• Experiencecreatingteamstructures,systemsandoperationalstandards
• Understandingofaccommodationoperations,guestservicesandhospitalityperformancedrivers
• Knowledgeofbudgeting,revenuemanagement,labourplanningandprofitability
• Confidentleadershipstylewithexcellentcommunicationanddecision-makingabilities
• Abilitytobalancestrategicplanningwithhands-onoperationalinvolvement
• Experienceinfoodandbeverageoperationsincludingrestaurants,barsoreventvenuesishighlyregarded
• Passionforhospitality,travel,cultureandcreatingmeaningfulguestexperiences
• Adaptable,proactiveandcomfortableworkinginanew-build/pre-openingenvironment
• ApplicantsfromNewZealandandoverseasarewelcome

Visasponsorshipavailableforqualifiedcandidateswithsuitableexperienceandskills.

Full visa sponsorship available under New Zealand Accredited Employer Work Visa (AEWV).