Sales Administrator

Syft Technologies; New Zealand; On-site; NZD 42,000 - 66,000; Full time

Job summary

Real Steel, a family-owned New Zealand business, is building a brand-new factory in Hautapu, Waikato. We are seeking a Sales Administrator to support customers and the sales team, ensuring enquiries and orders are processed accurately at the front end of the business.

You'll handle enquiries, quotes, and sales order entry, acting as a key liaison between customers, sales and the factory. The quality and accuracy of information you manage is critical to customer experience and production

Qualifications

• Experience supporting customers in a business-to-business environment, ideally involving technical or specification-based products
• Background in a sales administration, customer service, or similar customer-facing role
• Confidence working with product information, pricing, quotes, and sales orders
• Commercial awareness, with the ability to understand customer needs and translate them into accurate quotes and orders
• Strong attention to detail and a high level of accuracy with data entry and administration
• Confidence working with systems, numbers, and day-to-day order processing
• Ability to multitask, prioritise, and stay focused in a fast-paced environment
• Clear, professional communication skills, both written and verbal
• A practical, reliable approach and a team-first mindset

Responsibilities

• Handling customer enquiries by phone and email and ensuring clear, accurate information is provided
• Preparing quotes and entering sales orders accurately into the ERP system
• Managing workflows to ensure enquiries and orders move smoothly and customer expectations are met
• Interpreting drawings and job requirements using internal systems and references
• Providing clear documentation and information to customers and internal teams
• Supporting Area Sales Managers with quoting, enquiries, and lead time information
• Building strong working relationships with customers and internal stakeholders
• Maintaining accurate records
• Assisting with projects and supporting wider team priorities as required

Job description

Sales Administrator

Department: Production

Employment Type: Full Time

Location: Waikato (6)

Description

Real Steel is has a brand-new, purpose-built factory in Hautapu.

The site has been designed from day one for high-speed processing, smart material flow, modern machinery, safe workspaces, and future automation.

This is a chance to join us at Hautapu from the very start and help shape how the factory runs.

About Real Steel

Real Steel is a family-owned New Zealand business with a long history in steel processing and distribution.

We supply steel solutions nationwide and operate sites in Upper Hutt, Ashburton, and now Hautapu. We’re known for consistent standards, strong customer relationships, and looking after our people.

Many of our team build long-term careers here. Once people join Real Steel, they tend to stay.

Find out more at www.realsteel.co.nz

About the Role

As a Sales Administrator, you’ll play a key role supporting customers and the sales team, helping ensure enquiries and orders are processed accurately and efficiently at the front end of the business.

This role will be responsible for enquiries, quoting, and sales order entry, acting as a key point of coordination between customers, sales, and the factory. The quality and accuracy of information handled in this role is critical, as it directly impacts customer experience and the smooth running of downstream production.

This is a full time position, hours from 7.30am-4.30pm Monday-Friday.

What you'll be doing

• Handling customer enquiries by phone and email and ensuring clear, accurate information is provided
• Preparing quotes and entering sales orders accurately into the ERP system
• Managing workflows to ensure enquiries and orders move smoothly and customer expectations are met
• Interpreting drawings and job requirements using internal systems and references
• Providing clear documentation and information to customers and internal teams
• Supporting Area Sales Managers with quoting, enquiries, and lead time information
• Building strong working relationships with customers and internal stakeholders
• Maintaining accurate records
• Assisting with projects and supporting wider team priorities as required

What you'll bring

• Experience supporting customers in a business-to-business environment, ideally involving technical or specification-based products
• Background in a sales administration, customer service, or similar customer-facing role
• Confidence working with product information, pricing, quotes, and sales orders
• Commercial awareness, with the ability to understand customer needs and translate them into accurate quotes and orders
• Strong attention to detail and a high level of accuracy with data entry and administration
• Confidence working with systems, numbers, and day-to-day order processing
• The ability to multitask, prioritise, and stay focused in a fast-paced environment
• Clear, professional communication skills, both written and verbal
• A practical, reliable approach and a team-first mindset

Why join Real Steel?

• Be part of the founding team at a brand-new factory
• Modern machinery and a purpose-built production environment
• A company that invests in its people and long-term careers
• Real opportunities to grow as the site expands
• A supportive team culture within a family-owned New Zealand business