Workforce Systems Support Specialist

North Island - Manawatu / Whanganui; Whanganui; On-site; NZD 70,000 - 90,000; Full time

Job summary

Health New Zealand | Te Whatu Ora in Whanganui is seeking a Workforce System Support Specialist to join the Payroll Stabilisation Project. You will provide frontline support to managers and employees using Mahi ē Taea (UKG Pro WFM), ensuring correct use of timecards and workforce processes.

You will triage system queries, contribute to improvements, work with Training, Payroll and rostering teams, and help with fortnightly payrun checks while enabling a smooth transition to business as usual

Qualifications

• A relevant qualification and/or at least 3 years' experience in workforce systems, payroll, rostering, or a related field.
• Experience with award interpretation systems and workforce management processes.
• Strong Microsoft Office skills and a good level of technical expertise.
• Excellent communication and relationship-building skills, with a focus on customer support and service delivery.
• Knowledge of UKG Workforce Pro, UKG Dimensions, Kronos Workforce Central, or similar rostering systems; Holidays Act 2003 is advantageous.

Responsibilities

• Provide frontline support to managers and employees using Mahi ē Taea (UKG Pro WFM).
• Triage system queries, identify areas needing additional support, and contribute to system improvements.
• Collaborate with Training, Payroll and rostering teams; assist with training materials and user guides.
• Assist with fortnightly payrun checking and improving customer experience.
• Support transition to sustainable business-as-usual support after implementation.

Skills

Customer support

Stakeholder communication

Technical troubleshooting

Microsoft Office

Payroll systems

Rostering systems

UKG Pro WFM

UKG Dimensions

Kronos

Education

Relevant qualification

Tools

UKG Pro WFM

UKG Dimensions

Kronos Workforce Central

Job description

North Island - Manawatu / Whanganui – Wanganui, North Island

Health New Zealand | Te Whatu Ora is the country's largest employer, delivering universal public healthcare to 5 million New Zealanders.

We provide essential hospital, specialist, and community health services across 80+ locations, from large urban centres to rural towns and remote communities.

Our goal is to improve health outcomes for all New Zealanders by delivering equitable, accessible and innovative care.

About the Role

We are seeking a Workforce System Support Specialist to join the Payroll Stabilisation Project and play a key role in supporting the migration from PSe to Leader payroll across Northland.

This role is focused on providing frontline support to managers and employees using Mahi ē Taea (UKG Pro WFM), ensuring users are confident in the correct use of timecards and workforce management processes. The role will also help build user capability, identify recurring issues and support the transition to sustainable business as usual support following implementation. You will respond to and triage system queries, identify areas requiring additional support, contribute to system improvements, and provide valuable feedback to project and payroll teams throughout the stabilisation programme.

You will work closely with the Training Team to identify recurring user issues and inform training materials, user guide and support resources. You will also assist with fortnightly payrun checking, help improve customer experience, and work closely with project, payroll, and rostering teams to ensure the successful adoption and ongoing use of workforce system.

About the Team/Service/Location

This role sits within the Payroll Stabilisation Project and reports to the Project Manager – Payroll Stabilisation (Whanganui & Lakes). You will work closely with the Payroll Stabilisation Project and Training Team, Payroll, Reporting and AskHR teams, and the wider People & Culture function.

About You

You are a customer-focused systems specialist who enjoys helping people navigate workforce systems and improving the way technology supports business processes.

You will bring:

• A relevant qualification and/or at least 3 years' experience in workforce systems, payroll, rostering, or a related field
• Experience with award interpretation systems and workforce management processes
• Strong Microsoft Office skills and a good level of technical expertise
• Excellent communication and relationship-building skills, with a focus on customer support and service delivery
• A commitment to continuous improvement and delivering positive outcomes for users Experience with UKG Workforce Pro, UKG Dimensions, Kronos Workforce Central, or similar rostering systems, along with knowledge of the Holidays Act 2003, would be advantageous.

Working for Health New Zealand

Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community. We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.

All applications must be submitted through our online careers portal by 13th September 2026.

Whilst Health New Zealand is undergoing change, affected employees will be given preference and priority for this position.