Room Attendant

Accor; Wellington; On-site; NZD 28,000 - 36,000; Part time

Benefits offered by this job

Career development

Staff housing/accommodation

Hotel discounts

Uniform provided

Employee assistance program

Discounts across Accor network

Supportive team culture

Job summary

Accor's Novotel Wellington is seeking a proactive Housekeeping Room Attendant to join our team on a rotating roster with weekend availability in Wellington, New Zealand. You will clean guest rooms to high standards, respect guest privacy, and contribute to a memorable stay with attentive service and pride in your work.

The role offers a supportive team environment, opportunities for career development, staff discounts across the Accor network, and uniform provided, with opportunities to grow

Qualifications

• Experience in housekeeping or cleaning preferred in hotel settings.
• Eye for detail and high standards of cleanliness.
• Friendly, customer-focused attitude with willingness to go the extra mile.
• Ability to work across a 7-day roster including weekends.
• NZ residency or valid NZ work visa (no sponsorship).

Responsibilities

• Clean all assigned guest rooms to the standard.
• Add a personalised experience for guests.
• Respect guests' privacy and belongings while delivering service.
• Clean guest rooms, storage areas and corridors as allocated.
• Replenish room supplies and advertising material to the correct standard.
• Report lost property following procedures.
• Carry out programmed/regular cleaning duties as allocated.
• Ensure guest laundry is handled per hotel policy.
• Use cleaning agents safely per health and safety rules.
• Maintain department equipment to a high standard.
• Assist with equipment stocktaking.

Skills

Attention to detail

Customer service

Flexible schedule

Team player

Job description

Novotel Wellington: Nestled in the heart of Wellington's CBD, offering 139 spacious guest rooms with contemporary furnishings and stunning Harbour views. Ideal for family focused executives, business and leisure groups. Novotel’s contemporary boardroom offers providing a discreet and convenient location.
Become a Heartist®, and let your heart guide you into a world where life pulses with passion.

Job Description

We are seeking an energetic and passionate Housekeeping Room Attendant to join our dedicated Housekeeping Team at Novotel Wellington, on a Part Time basis working on rotating roster - availability to work on Saturdays and Sundays is a must!

In this role you will work within guest rooms, ensuring each room is kept clean, tidy and immaculately presented at all times. We are seeking people who go that extra mile to provide a memorable guest experience.

• Clean all assigned guest rooms to standard
• Take initiative to add a personalised experience for the guest
• Take ownership of guests’ privacy and belongings, while ensuring exceptional service
• Clean guest rooms, storage areas and corridors as allocated.
• Ensure guest supplies and advertising material in bedrooms and bathrooms are replenished to the correct standards for the room type.
• Report any lost property following correct.
• Carry out programmed / regular cleaning duties as allocated.
• Ensure guest laundry is handled in line with Hotel policy.
• Use and clean equipment with care, reporting any defective equipment as set down in procedures manual.
• Ensure all department equipment is maintained to a high standard.
• Assist with regular equipment stocktaking.
• Ensure the security of keys and guest rooms at all times by adherence to security procedures. Report any suspicious persons or items to Supervisor.
• Understand the correct usage and storage of cleaning agents in line with health and safety regulations and manufacturers instructions.
• Any other reasonable request as required by your Supervisor or Hotel Management.

Qualifications

• Previous housekeeping or cleaning experience, preferably within the hotel industry or similar
• Have an eye for detail and an uncompromising approach to standards of cleanliness
• A friendly, customer-focused attitude with the drive to provide total customer satisfaction
• Initiative to ensure that interactions with colleagues and customers are positive and efficient
• The ability and flexibility to work across a 7 day roster – Including weekends and public holidays
• You will have NZ residency or be holding a permanent NZ work visa. (immigration visa support or sponsorship is not available with this role)

Additional Information

• Opportunities for career growth and development across New Zealand and internationally
• Access to Accor's industry-leading learning and development programs
• Staff accommodation and food & beverage discounts worldwide through the Heartist programme
• Supportive and inclusive team culture
• Uniform provided
• Employee assistance programme
• Access to fantastic global hotel discounts across Accor's extensive network

At Accor, we are committed to creating an inclusive environment where everyone feels welcome, valued and respected. We encourage applications from people of all backgrounds and experiences.