Food & Beverage Supervisor

Accor; Wellington; On-site; NZD 52,000 - 68,000; Full time

Benefits offered by this job

Learn your Way – Accor Academy

Daily staff meals

Parental Leave Scheme

Staff celebrations

Refer-a-friend bonus

Uniform provided & laundered

Employee Assistance Program

Job summary

Novotel Wellington is seeking a Food & Beverage Supervisor to lead the F&B team, ensuring a seamless dining experience and excellent guest service. Reporting to the Operations Manager, you will oversee shifts, onboard and train staff, and collaborate with other departments to deliver memorable experiences for guests.

The role requires supervisory experience, strong people skills, and flexibility to rotate early and late shifts.

Qualifications

• Experience supervising F&B teams.
• Ability to train and onboard staff.
• Flexible with 7-day roster.

Responsibilities

• Assist in the smooth operation of the Food & Beverage department.
• Create a seamless dining experience for guests, making everyone feel welcome and valued.
• Maintain constant communication with all departments.
• Ensure staff are confident in selling menu items, beverages and hotel services.
• Supervise on-duty staff to ensure duties are completed and guests receive the best experience.
• Guide and train the team in policy, procedures and product knowledge.
• Develop sales approaches and drive business.
• Promote and communicate Accor Live Limitless as a loyalty program.

Skills

Supervisory experience

Team leadership

Interpersonal skills

Communication skills

Problem solving

Time management

Education

LCQ certificate

DM certificate

Job description

Novotel Wellington: Nestled in the heart of Wellington's CBD, offering 139 spacious guest rooms with contemporary furnishings and stunning Harbour views. Ideal for family focused executives, business and leisure groups. Novotel’s contemporary boardroom offers providing a discreet and convenient location

Job Description

Passionate about guest interaction, food and beverage? As a Food & Beverage Supervisor, you will lead your team to create unforgettable Food & Beverage experiences for our guests.
Reporting to the Operations Manager, you will be responsible for the successful operation of the restaurant and bar while on shift.
You will supervise and manage the Food and Beverage team and assist with effective on-boarding and training ensuring there is continued support and development of the team.
This position is a minimum of 32hours per week working on a rotating 7-day roster, with AM/PM Shifts.

Key Duties

• Assisting in the smooth operation of the Food & Beverage department


• Creating a seamless dining experience for our guests, making everyone feel welcome and valued


• Constant communication with all departments


• Ensuring all team members are confident and competent in selling menu items, beverage items and hotel services.


• Supervise the team on duty to ensure they complete all duties and tasks and to ensure our guests receive the best possible guest experience


• Supervising, guiding and training the team in departmental policy and procedures as well as product knowledge


• Develop a sales approach and passion for driving and generating business


• Promote and ensure strong communication of ALL (Accor Live Limitless) as a key loyalty benefits program.

Qualifications

• Supervisory experience in a similar role


• Proven experience in leading and motivating a team


• Strong interpersonal skills both with internal and external customers


• Demonstrated ability to problem solve and remain calm under pressure


• Excellent time management and communication skills


• Essential to be flexible with working hours, this role is based on a rotating 7-day roster. Morning shifts starting from 6am and Afternoon shifts from 3pm


• A current DM Certificate or the ability to obtain one (candidates must have an LCQ certificate and 3 months of supervisory experience at a licensed premises in NZ) is preferred.


• A first aid certificate is favourable.


• NZ citizenship, permanent residency, or a current and valid work visa/permit. (immigration visa support or sponsorship is not available with this role)

Additional Information

At Novotel Wellington, we’re all about helping you grow your career and have a great time doing it! We love celebrating our team’s wins and offer a bunch of great perks to support you along the way, including:

• Learn your Way- Access to our Accor Academy so you can Earn while you Learn!


• Daily staff meals are on us while you're on duty.


• Accor's Parental Leave Scheme: Supporting you in all stages of life.


• Join in on staff celebrations and get recognised for your tenure.


• Accor's refer-a-friend bonus


• Uniform provided & laundered


• Access to ourEmployee Assistance Program

Join us at Novotel Wellington, where your career journey is as exciting as the destination!

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS