Roadside Technician - Inspection Specialist

First Rescue; Auckland; On-site; NZD 65,000 - 90,000; Full time

Job summary

First Rescue in New Zealand is seeking an experienced Inspection Specialist / Roadside Technician to join our team and deliver expert vehicle inspections and roadside assistance with outstanding customer service.

This hands-on role combines vehicle inspections, roadside support and technical expertise. You will work directly with customers, perform accurate assessments, and provide practical solutions when they matter most, while supporting the internal Roadside Team.

Qualifications

• Qualified mechanic and/or vehicle inspector background.
• Strong knowledge of automotive systems and repairs.
• A current, clean NZ driver’s licence.
• Excellent customer service and communication skills.

Responsibilities

• Conduct professional vehicle inspections in line with company standards and SOPs.
• Provide roadside services including jump starts, vehicle unlocking, fuel delivery and battery fitment.
• Complete mechanical diagnosis where required.
• Complete jobs accurately and within required response times.

Skills

Vehicle inspection

Automotive knowledge

Driver's licence

Customer service

Education

Automotive trade qualification

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

At First Rescue, we're more than just a leading force in the assistance service industry across New Zealand and Australia. We're a lifeline for customers in the automotive, property management, and insurance sectors.

Our mission? To deliver prompt and professional service solutions in moments that truly matter – from roadside breakdowns to property insurance crises.

Our dynamic Teams, from Motoring & Business to Accident Management, are all about providing proactive support, risk management, and promoting safer practices. We're the voice at the end of the line, ready to tackle challenges head-on, 24/7, every day of the year.

About the company:

At First Rescue, we're more than just a leading force in the assistance service industry across New Zealand and Australia. We're a lifeline for customers in the automotive, property management, and insurance sectors.

Our mission? To deliver prompt and professional service solutions in moments that truly matter – from roadside breakdowns to property insurance crises.

Our dynamic Teams, from Motoring & Business to Accident Management, are all about providing proactive support, risk management, and promoting safer practices. We're the voice at the end of the line, ready to tackle challenges head-on, 24/7, every day of the year.

About the role

We’re looking for an experienced Inspection Specialist / Roadside Technician to join our team and deliver expert vehicle inspections and roadside assistance while providing exceptional customer service.

This is a hands‑on role combining vehicle inspections, roadside assistance and technical expertise. You’ll work directly with customers, complete accurate vehicle assessments and provide practical solutions when they need them most.

You’ll also become a technical resource for our internal Roadside Team, helping share knowledge, support training and contribute to new service initiatives.

What you’ll be doing

• Conduct professional vehicle inspections in line with company standards and SOPs




• Provide roadside services including jump starts, vehicle unlocking, fuel delivery and battery fitment




• Complete mechanical diagnosis where required




• Complete jobs accurately and within required response times

What we’re looking for

You’ll bring:

• A qualified Mechanic and/or Vehicle Inspector background




• Strong knowledge of automotive systems and repairs




• A current, clean NZ driver’s licence




• Excellent customer service and communication skills

Why First Rescue?

Join a team where your technical expertise and customer service skills genuinely make a difference. Every day brings something different, and you’ll have the opportunity to build your expertise, support others and play an important role in delivering quality assistance when it matters most.

If you’re an experienced automotive professional who takes pride in getting the job done right, we’d love to hear from you.