Ringa Hapaai Customer Service

Hamilton City Council; Hamilton; On-site; NZD 34,000 - 49,000; Full time

Benefits offered by this job

Professional development

Wellbeing days

Health insurance

Annual health checks

Extra annual leave

Local discounts

Job summary

Hamilton City Council’s Libraries team is seeking Ringa Hapaai Service Representatives to join our Rototuna Library. You will work onsite, helping with day-to-day library tasks and community learning activities.

You’ll run children’s programmes, support technology use, connect people with resources, and provide reading recommendations in a welcoming environment.

Qualifications

• Experience in a customer service environment.
• Interest in running children’s programmes and leading events.
• Positive, welcoming person who makes others feel included.
• Confident with using a computer and handling cash transactions.

Responsibilities

• Core library support: issuing books, searching titles, returns and shelving.
• Assist the public with using technology for learning and job hunting.
• Run community programmes and events (storytime, coding, Auaha Makerspace support).
• Connect people with resources, groups, and information needs.
• Offer thoughtful reading suggestions to customers.

Skills

Customer service

Programme delivery

People skills

Cash handling

Job description

Hamilton City Libraries is a business unit of the Community Services group. There are seven library sites within the city; Central Library is located in Garden Place in the CBD and our community libraries are located at Chartwell, Dinsdale, Hillcrest, Glenview, St Andrews and Rototuna.

Job Description

We are now on the hunt for a Ringa Hapaai Service Representatives to join our Libraries team.

Our Ringa Hapaai Service Representatives do a bit of everything, and we love seeing our team members utilise the unique skills they have. Although we LOVE books, our spaces are so much more than this!

These roles, primarily, sit onsite at Te Kete Aronui Rototuna Library, we encourage growth, autonomy and have a great supportive culture.

What will I be doing day to day?

• You’ll be doing core library support work: issuing books, searching for titles, returns and shelving.
• You could also be supporting the public with using our technology for learning, job hunting, connecting with family orsustaining curiosity.
• Running great programmes and events for the community – from story-time/wriggle and rhyme, through to stop motion, coding classes and supporting our Auaha Makerspace librarians in the Auaha Makerspace.
• Connecting people with resources such as hard-to-find information, genealogy queries, interest groups or their heritage.
• Providing great suggestions for customer queries to what to read next!

The hours for this role will be:

• Te Kete Aronui - 19 hours per week, working Thursday 4.00pm-8.00pm, Saturday 9.00am-5.00pm and Sunday 9.00am-5.00pm. This is a permanent position.

Qualifications

Oo puumanawa me oo wheako | Your skills and experience

• Have experience and are confident within a customer service environment - you will be dealing with a diverse range ofcustomers within our community! (If you have a history within a library environment, this is a bonus).
• Are passionate about or would love to start running children’s programmes and leading events.
• Are a positive person that customers warm to and have a natural ability to create a welcoming inclusive environment no matter the circumstances.
• Can confidently use a computer and handle cash transactions.

Additional Information

He aha te wariu o te utu kaimahi? | What’s the salary?

The rate for this role starts at $30.02 per hour.

• Opportunities for professional development.
• Two Wellbeing days per year.
• Free health insurance through Unimed including hospital/surgery grade cover and discounted. membership rates for family members.
• Free annual health checks and flu vaccination.
• Ability to purchase additional annual leave.
• Discounted purchases from local businesses; gym memberships, cafes, dentists, hairdressers and many more.

Applications close on the:02/11/2026

Note: We will be shortlistingas we receive applications. This position is expected to start on 5 December 2026.

Council is committed to honouring the principles of Te Tiriti o Waitangi/Treaty of Waitangi through its relationship with Kiingitanga, Waikato Tainui, mana whenua and maataa waka within Hamilton Kirikiriroa.

All candidates will be notified of the outcome on their application via email. Short-listed candidates will be required to complete an interview process, reference checks and a criminal check. If this role is Safety Sensitive a pre-employment medical including drug and alcohol test will be required. View more information about these checks and our commitment to the Privacy act here by clicking here .

This role is covered by the Children’s Act 2014, which means that shortlisted candidates will be required to undergo all safety checking requirements under the Act before commencing employment, as well as during employment.

It is important to us that we support you throughout our selection process (interview and assessments). If you have any access needs during this process, let us know in advance so we can make sure these are met.

As a council, we believe in creating a welcoming environment where everyone feels valued and belongs. We value inclusiveness (Kotahitanga) - we respect and value the unique perspectives, experiences, and talents that everyone brings.

This role is being sourced directly. If/where Hamilton City Council requires the support of a recruitment agency, we will seek this support from our panel of selected agencies. Hamilton City Council will not be responsible for, and will not pay, any commissions, fees or other payments related to unsolicited contact.