Retirement Village Operations Leader

Summerset Holdings; Hastings; Remote; NZD 120,000 - 160,000; Full time

Benefits offered by this job

10% Short Term Incentive

Staff share scheme

Southern Cross Health Insurance Wellbe

Birthday Leave and Long Service Leave

National support network

Job summary

Summerset Holdings is seeking an experienced Manager to lead the Summerset in the Orchard retirement village in Hastings. This pivotal leadership role focuses on day-to-day operations, staff development, financial performance and delivering a first-class resident experience.

You will inspire teams, nurture relationships with residents and families, and uphold safety, quality and compliance while representing the Summerset brand in the local community.

Qualifications

• Experience in operational or branch management with full P&L responsibility.
• Proven track record of leading and developing high-performing teams.
• Excellent interpersonal skills - you connect easily and lead with empathy.
• Confidence in managing complexity, from staffing to budgets and planning.
• A calm, solutions-focused approach when handling resident and their families concerns.
• Energy, resilience, and the drive to make things better, every day.

Responsibilities

• Overseeing daily village operations with a focus on quality, safety, and resident satisfaction
• Managing financial performance and identifying opportunities for growth
• Leading, coaching, and developing your team across multiple functions
• Creating a strong sense of community and culture for residents and staff
• Supporting the delivery of strategic goals and compliance standards
• Representing the Summerset brand in the local community

Skills

Operational/branch mgmt

People leadership

Interpersonal skills

Budgeting & planning

Communication

Empathy & resident focus

Job description

Summerset Holdings is seeking an experienced Manager to lead the Summerset in the Orchard retirement village in Hastings. This pivotal leadership role focuses on day-to-day operations, staff development, financial performance and delivering a first-class resident experience.

You will inspire teams, nurture relationships with residents and families, and uphold safety, quality and compliance while representing the Summerset brand in the local community.