Retail Store Manager: Lead Team & Elevate Service

Retail Apparel Group; Auckland; On-site; NZD 48,000 - 52,000; Full time

Job summary

Retail Apparel Group is seeking a capable Retail Store Manager in Auckland to oversee daily store operations, lead staff, and drive sales while maintaining high standards of service. The role requires managing stock, promotions, and customer engagement, including Asian market interactions, with multilingual communication preferred.

The successful candidate will mentor teams, manage rostering, budgets, and KPIs, and ensure safety and compliance in a busy retail environment.

Qualifications

• 1+ year of relevant experience in gift shop, souvenir or tourism retail, or a closely related retail sales environment.
• Experience in retail sales and customer service.
• Strong retail selling and customer service skills.

Responsibilities

• Organise and coordinate the day-to-day operations of the retail store.
• Actively participate in frontline retail sales and customer service.
• Serve domestic and international customers and provide product information and recommendations.
• Support retail sales and customer service for customers from Asian markets.
• Welcome and assist tourism groups and other organised customer groups when they visit the store.
• Present and explain products and facilitate retail sales.
• Assist with product selection, product mix and purchasing recommendations.
• Monitor stock levels and coordinate replenishment.
• Maintain product presentation and store standards.
• Monitor customer feedback and retail sales performance.

Skills

Retail sales

Customer service

Communication

Interpersonal skills

Organisational skills

Problem solving

Team leadership

Work under pressure

Education

Retail Management / Marketing / Business / Economics / Commerce degree or diploma

Job description

Retail Apparel Group is seeking a capable Retail Store Manager in Auckland to oversee daily store operations, lead staff, and drive sales while maintaining high standards of service. The role requires managing stock, promotions, and customer engagement, including Asian market interactions, with multilingual communication preferred.

The successful candidate will mentor teams, manage rostering, budgets, and KPIs, and ensure safety and compliance in a busy retail environment.