Retail Security & Customer Experience Advocate

Red Badge Group; Auckland; On-site; NZD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive pay, paid weekly

Retailer discounts and perks

Annual Awards Night and staff events

EAP counselling and wellbeing support

Ongoing training and career growth

Job summary

Red Badge Group is seeking a Retail Security Guard in Milford, North Shore, Auckland to create a safe and welcoming environment for customers and staff. You will blend security presence with front-line customer service, assisting visitors and supporting the Customer Services team.

We value professional presentation, strong communication, and the ability to engage with people from all walks of life, including elderly visitors.

Qualifications

• Current NZ COA Licence or the ability to obtain one.
• Current First Aid Certificate (or willingness to obtain one).
• Outstanding customer service and communication skills.
• Professional presentation and a friendly, helpful attitude.
• Confidence engaging with a wide range of people, including elderly visitors.

Responsibilities

• Provide a visible and professional security presence.
• Conduct regular foot patrols and maintain a safe environment for customers, tenants, and staff.
• Collaborate with Customer Services to deliver an exceptional visitor experience.
• Assist customers with directions, information and enquiries.
• Respond to incidents, emergencies and medical events.
• Provide first aid when required.
• Monitor safety, security and loss prevention risks.
• Complete incident reports and site documentation accurately.
• Build positive relationships with retailers, contractors, centre management and the public.

Skills

Customer service

Communication

Professional presentation

Team player

Education

NZ COA Licence

First Aid Certificate

Job description

Red Badge Group is seeking a Retail Security Guard in Milford, North Shore, Auckland to create a safe and welcoming environment for customers and staff. You will blend security presence with front-line customer service, assisting visitors and supporting the Customer Services team.

We value professional presentation, strong communication, and the ability to engage with people from all walks of life, including elderly visitors.