Retail Partner Growth Manager (Hybrid)

Latitude Financial Services; New Zealand; Hybrid; NZD 90,000 - 120,000; Full time

Benefits offered by this job

Hybrid work model

Employee benefits

Job summary

Latitude Financial Services is seeking an Area Manager to strengthen retailer partnerships and drive commercial performance across your territory. You will manage regional store relationships, coach teams, and ensure compliant finance practices while lifting sales outcomes.

You will monitor store KPIs, analyse data, and coordinate training, campaigns, and collateral. The role requires strong communication, stakeholder engagement, and the ability to operate with limited authority across functions.

Qualifications

• Experience in partner management, enablement, operations or commercial support within a retail, financial services, payments, or franchise network environment.
• Strong understanding of POS finance, including core processes (onboarding, pricing, applications, settlements, collateral, compliance).
• High level of organisational discipline — able to manage a large portfolio (1,500 SMB partners) with accuracy, prioritisation and structured follow‑through.
• Experience working with CRM and contract/order management systems, with a focus on maintaining data integrity and hygiene.
• Proven ability to deliver compliance‑led activity, such as training, governance forum inputs, evidence collection, and issue logging.
• Capability in coordinating promotional campaigns, including briefing, stakeholder alignment, asset management, execution, and performance tracking.
• Analytical capability, with confidence using dashboards, KPIs and insights to identify portfolio issues, opportunities and next‑best actions.
• Strong stakeholder engagement skills, particularly with head‑office roles across franchisors, buying groups, and multi‑site operators.
• Comfort driving accountability without formal authority, coordinating across sales, marketing, product, compliance and operations teams.
• Ability to resolve issues end‑to‑end, working through ambiguity, identifying root causes, and ensuring actions are closed out.
• Clear, concise written and verbal communication skills, including documenting minutes, actions, partner updates and campaign summaries.
• Continuous improvement mindset, with the ability to spot inefficiencies, propose improvements, and scale processes for a high‑volume partner base.
• Team leadership or coaching experience (advantageous but not essential)
• You are familiar with AI tools - comfortable using tools to accelerate insights, automate routine work, prepare reporting, and tailor content quickly and effectively.

Responsibilities

• Partner & Store Relationship Management: Build and strengthen relationships with regional, store managers, owners, and sales teams across your territory.
• Training, Capability & Compliance: Deliver a structured training framework that lifts product confidence, selling capability, and responsible finance behaviours across all stores.
• Sales Growth & Performance Delivery: Commit to business sales goals and targets, driving results through collaboration, coaching, and joint problem solving.
• Retailer Insight & Operational Understanding: Develop a deep understanding of how retailers operate — their goals, operating rhythms, and customer journey.
• Partner Servicing & Support: Provide responsive, on‑call servicing support to retail partners and resolve day‑to‑day queries.
• Execution Excellence: Ensure stores have up‑to‑date POS finance collateral, system readiness, and compliant promotional materials.
• Reporting & Territory Management: Maintain accurate territory‑level reporting on store engagement, training status, and performance trends.

Skills

Partner management

Enablement

CRM usage

Analytics & KPIs

Stakeholder engagement

Coaching / leadership

Tools

CRM systems

Contract/Order management

Job description

Latitude Financial Services is seeking an Area Manager to strengthen retailer partnerships and drive commercial performance across your territory. You will manage regional store relationships, coach teams, and ensure compliant finance practices while lifting sales outcomes.

You will monitor store KPIs, analyse data, and coordinate training, campaigns, and collateral. The role requires strong communication, stakeholder engagement, and the ability to operate with limited authority across functions.