Territory Retail Finance Partnerships Lead

Latitude Financial Services; Auckland; Hybrid; NZD 110,000 - 170,000; Full time

Benefits offered by this job

Extra paid leave (Take 5)

Hybrid working model

Wellbeing app (Sonder)

Employee discounts

Job summary

Latitude Financial Services is seeking an Area Manager to strengthen retailer partnerships and drive commercial performance across their territory. You will act as the primary link between Latitude and regional store teams, ensuring partners are supported to deliver exceptional customer and sales outcomes.

Your role combines relationship management, coaching, compliance leadership, and operational execution to grow sales, uplift partner capability, and maintain high standards of customer

Qualifications

• Experience in partner management, enablement, operations or commercial support within a retail, financial services, payments, or franchise network environment.
• Strong understanding of POS finance processes (onboarding, pricing, applications, settlements, collateral, compliance).
• High level of organisational discipline — able to manage a large portfolio (1,500 SMB partners) with accuracy, prioritisation and structured follow-through.
• Experience working with CRM and contract/order management systems, with a focus on maintaining data integrity and hygiene.
• Proven ability to deliver compliance-led activity, such as training, governance forum inputs, evidence collection, and issue logging.
• Capability in coordinating promotional campaigns, including briefing, stakeholder alignment, asset management, execution, and performance tracking.
• Analytical capability, with confidence using dashboards, KPIs and insights to identify portfolio issues, opportunities and next-best actions.
• Strong stakeholder engagement skills, particularly with head-office roles across franchisors, buying groups, and multi-site operators.
• Comfort driving accountability without formal authority, coordinating across sales, marketing, product, compliance and operations teams.
• Ability to resolve issues end-to-end, working through ambiguity, identifying root causes, and ensuring actions are closed out.
• Clear, concise written and verbal communication skills, including documenting minutes, actions, partner updates and campaign summaries.
• Continuous improvement mindset, with the ability to spot inefficiencies, propose improvements, and scale processes for a high-volume partner base.
• Team leadership or coaching experience (advantageous but not essential).
• You are familiar with AI tools - comfortable using tools to accelerate insights, automate routine work, prepare reporting, and tailor content quickly and effectively.

Responsibilities

• Build and strengthen relationships with regional store managers, owners, and sales teams to maximise finance penetration, conversion, and sales outcomes.
• Deliver a structured training framework that lifts product confidence, selling capability, and responsible finance behaviours across all stores.
• Drive sales growth through coaching, data insights and KPI analysis.
• Understand retailer operations and tailor support to drive commercial impact.
• Provide responsive partner servicing and resolve day-to-day queries.
• Ensure POS collateral is up to date and assist with campaigns and promotions.
• Maintain territory reporting and highlight risks and opportunities.

Skills

Partner management

POS finance knowledge

Organisational discipline

CRM/data integrity

Compliance-led activity

Campaign coordination

Data analytics/dashboards

Stakeholder engagement

Cross-functional coordination

Issue resolution

Communication skills

Continuous improvement mindset

Team leadership

AI tools familiarity

Job description

Latitude Financial Services is seeking an Area Manager to strengthen retailer partnerships and drive commercial performance across their territory. You will act as the primary link between Latitude and regional store teams, ensuring partners are supported to deliver exceptional customer and sales outcomes.

Your role combines relationship management, coaching, compliance leadership, and operational execution to grow sales, uplift partner capability, and maintain high standards of customer