Regional Retail Operations Leader (Hybrid)

Placements24; Queenstown; Hybrid; NZD 70.000 - 95.000; Vollzeit

Benefits dieser Stelle

Hybrid role

Medical aid

Retirement benefits

Ongoing training

Career advancement opportunities

Generous annual leave

Wellness programs

Zusammenfassung

Placements24 is seeking an Area Operations Supervisor to oversee multiple retail branches in Queenstown, NZ. You will lead branch teams, ensure service and standards, and drive performance across the area in a hybrid role.

You will monitor KPIs, manage inventory and presentation, and collaborate with regional management to implement improvements while delivering excellent customer service and controlling costs.

Qualifikationen

• Bachelor's degree in Business Administration, Retail Management, or related field.
• 3–5 years of experience in retail operations management or supervisory role.
• Demonstrated leadership and team management skills.
• Strong understanding of retail operations, sales processes, and customer service principles.
• Excellent problem-solving and decision-making abilities.
• Proficiency in POS systems and retail management software.
• Effective communication and interpersonal skills.
• Ability to travel within the designated area regularly.
• A flexible approach to working hours to meet operational needs.
• Commitment to maintaining high standards of operational excellence.

Aufgaben

• Supervise and manage operational activities across multiple retail branches within the Queenstown area.
• Ensure that all operational procedures and company standards are consistently met.
• Lead, train, and motivate branch staff to achieve sales and service targets.
• Monitor KPIs for each branch and implement action plans.
• Manage inventory, stock levels, and merchandise presentation to optimize sales.
• Oversee customer service operations, ensuring high levels of customer satisfaction.
• Conduct regular site visits and audits to assess operational effectiveness and compliance.
• Implement cost-control measures to manage operational expenses.
• Collaborate with regional management on strategy implementation and performance reviews.
• Address operational challenges and resolve customer complaints promptly.

Kenntnisse

Leadership / Team management

Excellent communication

Problem solving

Interpersonal skills

Willingness to travel

Flexible hours

POS systems proficiency

Ausbildung

Bachelor's degree in Business Administration, Retail Management, or related field

Tools

POS systems

Retail management software

Jobbeschreibung

Placements24 is seeking an Area Operations Supervisor to oversee multiple retail branches in Queenstown, NZ. You will lead branch teams, ensure service and standards, and drive performance across the area in a hybrid role.

You will monitor KPIs, manage inventory and presentation, and collaborate with regional management to implement improvements while delivering excellent customer service and controlling costs.