Retail Loss Prevention Officer — Security & Customer Care

The Warehouse Group; Porirua; On-site; NZD 42,000 - 55,000; Full time

Benefits offered by this job

Team Card: Access to discounts across

Birthday Leave

Here for Good Leave

Career Progression

Job summary

The Warehouse Group is seeking a Loss Prevention Officer for Porirua to focus on preventing theft and ensuring the safety of staff and customers. The role requires standing for extended periods and a proactive, calm approach.

You'll monitor CCTV, stay visible on the shop floor and engage with customers while reporting incidents through our crime platform. Prior customer-facing experience is helpful but not mandatory.

Qualifications

• Experience in a customer-facing role is beneficial but not required.
• Good communication skills and a positive attitude with a willingness to learn.

Responsibilities

• Monitor security cameras.
• Maintain a visible presence on the shop-floor.
• Interact with customers and address their concerns.
• Upload events onto the crime reporting platform.

Skills

Security monitoring

Customer service

Communication skills

Conflict de-escalation

Calm under pressure

Standing for long periods

Job description

The Warehouse Group is seeking a Loss Prevention Officer for Porirua to focus on preventing theft and ensuring the safety of staff and customers. The role requires standing for extended periods and a proactive, calm approach.

You'll monitor CCTV, stay visible on the shop floor and engage with customers while reporting incidents through our crime platform. Prior customer-facing experience is helpful but not mandatory.