Retail General Manager - Growth, Ops & Team Leadership

Gap Inc.; Hamilton; On-site; NZD 120,000 - 180,000; Full time

Job summary

Gap Inc. in Hamilton, NZ, seeks a General Manager to lead the store team, translate brand vision into daily action, and drive profitable sales and KPIs.

You will manage Customer Operations, Merchandising, Product Operations and talent development, coaching your team to deliver a best-in-class customer experience.

This role requires 3–5 years of retail leadership, strong business acumen, and the ability to travel as needed to support store-wide initiatives.

Qualifications

• 3-5 years of retail experience leading others.
• College degree or equivalent experience preferred.
• Demonstrated ability to deliver results.
• Ability to travel as required.
• Strong communication with customers and employees.

Responsibilities

• Analyze results, identify opportunities and drive KPIs with leadership.
• Forecast and schedule to drive profitable sales.
• Manage store budget in support of the P&L.
• Build productive teams through sourcing and development.
• Coach and provide feedback on performance.
• Lead SOP implementations and initiatives.
• Promote an inclusive environment.
• Leverage OMNI to deliver a frictionless customer experience.
• Ensure compliance standards are met.

Skills

Retail leadership

Forecasting

Scheduling

Budget management

Customer service leadership

Team development

Education

College degree

Equivalent experience

Job description

Gap Inc. in Hamilton, NZ, seeks a General Manager to lead the store team, translate brand vision into daily action, and drive profitable sales and KPIs.

You will manage Customer Operations, Merchandising, Product Operations and talent development, coaching your team to deliver a best-in-class customer experience.

This role requires 3–5 years of retail leadership, strong business acumen, and the ability to travel as needed to support store-wide initiatives.