Hybrid Retail & Operations Leader for Multi-Store Network

Frame Retail; Auckland; Hybrid; NZD 120,000 - 160,000; Full time

Job summary

Frame Retail in Auckland is seeking an experienced Retail & Operations Manager to lead our store network. You will develop Store Managers, drive performance, and ensure a personalised customer experience across nine stores nationwide with regular travel.

This role blends hands-on leadership with strategic collaboration at Head Office, partnering with Marketing and Visual Merchandising to grow foot traffic and seasonal rollouts while maintaining consistent standards and strong communication

Qualifications

• Experience leading multi-site retail networks.
• Comfortable with sales budgets and performance data.
• Strong coaching and relationship-building skills.

Responsibilities

• Coach and mentor Store Managers, helping them lead, train and motivate their teams with confidence.
• Set monthly sales budgets and partner with stores on plans to achieve them, reviewing performance and sharing wins across the network.
• Champion a genuine, personalised customer experience, spending time in-store to observe, coach and provide practical feedback.
• Represent the retail network and voice of the customer at the weekly Trade Meeting, feeding insights back to Buying, Planning and Design.
• Partner with Marketing and Visual Merchandising on initiatives that drive foot traffic and successful seasonal rollouts.
• Maintain consistent standards across store presentation and operations, keeping communication flowing between Head Office and stores.

Skills

People leadership

Store operations

Sales analytics

Relationship building

Job description

Frame Retail in Auckland is seeking an experienced Retail & Operations Manager to lead our store network. You will develop Store Managers, drive performance, and ensure a personalised customer experience across nine stores nationwide with regular travel.

This role blends hands-on leadership with strategic collaboration at Head Office, partnering with Marketing and Visual Merchandising to grow foot traffic and seasonal rollouts while maintaining consistent standards and strong communication