Store Manager: Retail Leadership & Growth

Whitcoulls; Hamilton; On-site; NZD 70,000 - 90,000; Full time

Benefits offered by this job

Training and development opportunities

Career progression within the Whitcou?

Generous discounts across the group

Sense of belonging in the workplace

Job summary

Whitcoulls in Hamilton, New Zealand, is seeking a retail manager with leadership experience in a large retail business to drive store performance and develop a talented team.

You will motivate staff, coach for exceptional customer service, manage sales, labour costs, stock and KPIs, lead visual merchandising, and embrace a customer‑first culture within a trusted national group. This role offers training, development opportunities, and career progression within the Whitcoulls group.

Qualifications

• Proven ability to motivate, engage, and develop staff through ongoing training, feedback, and development.
• Drive an exceptional customer experience through leadership, coaching, and clear service expectations.
• Strong financial and commercial acumen with experience managing sales, labour costs, stock and KPIs.
• Interpret sales data to drive performance and growth in a fast-paced retail environment.
• Deliver high standards in visual merchandising and store presentation to support sales.
• Passion for delivering exceptional results and genuine interest in our products.

Skills

Staff development

Customer experience

Financial acumen

Sales data analysis

Visual merchandising

Passion for results

Job description

Whitcoulls in Hamilton, New Zealand, is seeking a retail manager with leadership experience in a large retail business to drive store performance and develop a talented team.

You will motivate staff, coach for exceptional customer service, manage sales, labour costs, stock and KPIs, lead visual merchandising, and embrace a customer‑first culture within a trusted national group. This role offers training, development opportunities, and career progression within the Whitcoulls group.