Retail Floor Manager (Westfield Newmarket)

COS APAC; Auckland; On-site; NZD 65,000 - 80,000; Full time

Benefits offered by this job

25% staff discount across all brands

Clothing Allowance

Job summary

H&M Group in Auckland, New Zealand, is seeking a Floor Manager to lead a passionate team and create memorable customer experiences on the shop floor.

You will analyse sales data with the Store Manager to optimise department performance, coach Sales Advisors, support recruitment, onboarding, and daily operations to uphold brand standards. This full-time role offers 40 hours per week, a 25% staff discount across all brands, clothing allowance, and development opportunities globally.

Qualifications

• Customer-focused and able to engage with customers
• Genuine interest in products and sharing enthusiasm
• Open to feedback and personal/professional growth
• Clear, confident, empathetic communication with customers and team
• Proven ability to organize and motivate teams in fast-paced environments
• Experience giving constructive feedback to support growth
• Understanding of retail KPIs and using data to drive performance
• Adaptable to change and responsive to feedback, stock levels and updates
• Maintains high standards in store presentation and operations
• English language skills to communicate with customers and stakeholders

Responsibilities

• Deliver high-level customer service through styling advice and product knowledge
• Analyse sales data and collaborate with Store Manager to maximise performance
• Lead and motivate Sales Advisors to meet service and presentation standards
• Support recruitment, onboarding and training for new team members
• Identify and nurture future talent and contribute to development plans
• Oversee daily store operations ensuring efficiency and brand alignment
• Act as a brand ambassador delivering the best customer experience
• Step into Store Manager role when required to ensure leadership continuity

Skills

Customer focus

Product passion

Eager to learn

Team leadership

Coaching & development

Analytical thinking

Adaptability

Operational excellence

English communication

Job description

As a Floor Manager, you’ll be at the forefront of creating excellent customer experiences that go beyond the expected.

With a passionate and dedicated team by your side, you will lead with energy and purpose—setting the tone for a store environment that’s not only welcoming and inspiring but also drives results. Your leadership ensures every customer journey feels personal, genuine, and memorable, while your focus on service and operational excellence helps bring the brand to life on the shop floor.

Key Responsibilities

Deliver a high level of customer service through expert styling advice, strong product knowledge, and an engaging store experience

Analyse sales data and collaborate with the StoreManager to maximise department performance

Lead and motivate a team of Sales Advisors to consistently achieve service and presentation standards

Support recruitment efforts and ensure effective onboarding and training for new team members

Identify and nurture future talent, contributing to development plans that support team progression

Oversee daily store operations, ensuring efficiency and alignment with brand standards

Act as a brand ambassador, consistently delivering the best possible experience for every customer

Step into the role of StoreManager when required, ensuring continuity in leadership and performance

Qualifications

Customer-Focused: You genuinely enjoy engaging with customers and lead by example in delivering outstanding service.

Product Passion: You have a genuine interest in the products we offer and love sharing that enthusiasm with customers.

Eager to Learn: Open to feedback and actively seek out opportunities for personal and professional development.

Excellent Communication: Clear, confident, and empathetic in both customer and team interactions.

Team Leadership: Proven ability to organise and motivate teams in fast-paced environments to deliver high service standards.

Coaching & Development: Experienced in giving constructive feedback and supporting others to grow and improve.

Analytical Thinking: Developed a solid understanding of key retail KPIs and how to use them to drive performance.

Adaptability & Flexibility: Embraced change and responded quickly to customer feedback, stock levels, and operational updates.

Operational Excellence: Maintained high standards in store presentation and operations, contributing to positive customer feedback and increased sales.

English language skills to communicate with customers and internal stakeholders

Additional information

This is afull-time position based in Auckland New Zealand, with a contract of 40hours a week.

We offer all our employees attractive benefits with extensive development opportunities around the globe. All our employees receive a 25% staff discount, usable on all our H&M Group brands in stores and online. In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP. You can read more about our H&M Incentive Programhere.

Benefits

• 25% staff discount across all H&M Group brands
• Clothing Allowance

Inclusion & Diversity

At H&M Group, we’re determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people who share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, what we perceive as possible and how we choose to relate to our colleagues and customers all over the world, therefore all diversity dimensions are taken into consideration in our recruitment process.

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Your application will include the following questions:

• Which of the following statements best describes your right to work in New Zealand?
• What's your expected annual base salary?
• How many years' experience do you have as a Floor Manager?
• How much notice are you required to give your current employer?
• How many years of retail management experience do you have?