Retail Floor Leader: Customer Experience & Sales Growth

Postie Plus

Dunedin

On-site

NZD 52,000 - 66,000

Full time

11 days ago

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Job summary

Postie Plus in Dunedin is seeking an Assistant Store Manager to lead from the front on the shop floor, coaching teams to deliver exceptional customer experiences and achieve store KPIs. You’ll partner with the Store Manager to drive sales, open/close shifts, and ensure smooth daily operations.

We’re looking for a confident, hands-on leader who motivates the team, sets clear priorities, and maintains Postie’s visual standards.

Qualifications

Leadership experience in a retail or service-focused environment.
Strong customer-service orientation with ability to coach others.
Ability to set priorities, drive sales, and meet store KPIs.

Responsibilities

Lead from the front to deliver a great customer experience and set the standard for the team.
Engage with customers to understand their needs and coach the team to confidently recommend products and add-ons to build each sale.
Maintain a visible and active presence on the shop floor to support the team, manage coverage, and keep service levels high.
Set clear daily priorities and keep the team focused on driving sales and delivering on store targets and KPIs.
Ensure the store is well-presented, tidy, and aligned with Postie’s visual merchandising and company standards.
Support the day-to-day running of the store, including opening, closing, and leading the team when required.
Coach and develop the team with clear direction, feedback and recognition to build capability and confidence.
Delegate tasks effectively, hold team members accountable, and support performance and development conversations.