Assistant Store Manager | Dunedin

Postie Plus; Dunedin; On-site; NZD 52,000 - 66,000; Full time

Benefits offered by this job

EMA Connect Benefits

Job summary

Postie Plus in Dunedin is seeking an Assistant Store Manager to lead from the front on the shop floor, coaching teams to deliver exceptional customer experiences and achieve store KPIs. You’ll partner with the Store Manager to drive sales, open/close shifts, and ensure smooth daily operations.

We’re looking for a confident, hands-on leader who motivates the team, sets clear priorities, and maintains Postie’s visual standards.

Qualifications

• Leadership experience in a retail or service-focused environment.
• Strong customer-service orientation with ability to coach others.
• Ability to set priorities, drive sales, and meet store KPIs.

Responsibilities

• Lead from the front to deliver a great customer experience and set the standard for the team.
• Engage with customers to understand their needs and coach the team to confidently recommend products and add-ons to build each sale.
• Maintain a visible and active presence on the shop floor to support the team, manage coverage, and keep service levels high.
• Set clear daily priorities and keep the team focused on driving sales and delivering on store targets and KPIs.
• Ensure the store is well-presented, tidy, and aligned with Postie’s visual merchandising and company standards.
• Support the day-to-day running of the store, including opening, closing, and leading the team when required.
• Coach and develop the team with clear direction, feedback and recognition to build capability and confidence.
• Delegate tasks effectively, hold team members accountable, and support performance and development conversations.

Skills

Leadership

Retail experience

Customer engagement

Team coaching

Job description

If you love fashion and enjoy leading from the front on the shop floor while creating memorable customer experiences,

Store Location: Dunedin

Contract Type: Full-time. Permanent

Availability Required: Sunday - Thursday

At Postie, our Assistant Store Managers play a key role in supporting the success of our stores – leading alongside the Store Manager to drive sales, deliver on store targets and KPIS, and ensure smooth day store operations.

We’re looking for a confident leader who helps set the pace on the shop floor, bringing energy, initiative, and a hands-on approach to team engagement, performance, and customer experience.

Key Responsibilities

• Lead from the front to deliver a great customer experience and set the standard for the team.
• Engage with customers to understand their needs and coach the team to confidently recommend products and add-ons to build each sale.
• Maintain a visible and active presence on the shop floor to support the team, manage coverage, and keep service levels high.
• Set clear daily priorities and keep the team focused on driving sales and delivering on store targets and KPIs.
• Ensure the store is well-presented, tidy, and aligned with Postie’s visual merchandising and company standards.
• Support the day-to-day running of the store, including opening, closing, and leading the team when required.
• Coach and develop the team with clear direction, feedback and recognition to build capability and confidence.
• Delegate tasks effectively, hold team members accountable, and support performance and development conversations.

You’ll be a great fit for this role if you:

• Bring leadership experience and are motivated to continue building your career within retail.
• Are confident in influencing and guiding others, with a natural ability to build trust and team engagement.
• Take ownership of your work, set priorities, follow through on commitments, and hold yourself to high standards.

Why Postie?

• We’re customer obsessed
• We care for each other
• We step it up

You’ll be joining a supportive, friendly team

You’ll have access to EMA Connect Benefits

You’ll have the opportunity to step up, take ownership, and grow your leadership capability.

This is a great opportunity to grow your career as part of the Postie team

Applicants for this position must hold current working rights.