Retail & Customer Service Assistant - Growth & Perks

Aotearoa New Zealand Association of Social Workers; Upper Harbour; On-site; NZD 42,000 - 54,000; Full time

Job summary

Active Safety is seeking a friendly, organised Retail & Customer Service Assistant for our Albany store. You will help customers find the right products, manage orders and support stock control in a small team environment.

The role involves in-store, phone and email service, with focus on accuracy, attention to detail and a proactive, team-oriented approach. Training and progression opportunities are available.

Qualifications

• Retail or customer service experience
• Strong computer skills and ability to learn new systems
• Attention to detail with a process-driven approach
• Good communication and people skills
• Strong organisation, time management and multitasking
• Initiative and ability to take on tasks
• Reliable, adaptable and team-focused
• Experience with order processing, stock control or CRM systems
• NetSuite experience would be a bonus

Responsibilities

• Providing friendly, knowledgeable service to customers in-store, by phone and email
• Helping customers find the right products and solutions for their needs
• Processing customer orders accurately and efficiently
• Assisting with stock control and general store administration
• Using NetSuite and other computer systems to manage customer and order information
• Keeping the store organised, well presented and running smoothly
• Prioritising tasks and adapting when customer or business needs change
• Supporting your teammate and the wider Active Safety team as required

Skills

Retail experience

Customer service

Computer skills

Attention to detail

Communication skills

Time management

Multitasking

Team player

Order processing

CRM systems

Tools

NetSuite

CRM systems

Job description

Active Safety is seeking a friendly, organised Retail & Customer Service Assistant for our Albany store. You will help customers find the right products, manage orders and support stock control in a small team environment.

The role involves in-store, phone and email service, with focus on accuracy, attention to detail and a proactive, team-oriented approach. Training and progression opportunities are available.