Retail Assistant - Fast-Paced Customer Service Pro

Woolworths Group; Auckland; On-site; NZD 42,000 - 56,000; Full time

Benefits offered by this job

Team discounts

Sonder support

Global career opportunities

Job summary

Woolworths Group in New Zealand is seeking a friendly, customer-focused team member for our checkout and service roles across multiple stores. You’ll scan, pack, handle refunds, and help customers while contributing to accurate cash handling and store standards.

We value approachable collaboration, safety, and a proactive attitude. You’ll join a diverse team with strong career progression opportunities and a supportive culture that puts Kiwi customers first.

Qualifications

• Experience in delivering excellent customer service in fast-paced retail environments.
• Ability to handle cash, refunds, and customer queries professionally.
• Strong communication and professional conduct aligned with company values.

Responsibilities

• Deliver Efficient Checkout Service: Accurately scan and pack orders, minimise wait times, and handle refunds courteously.
• Engage and Resolve Customer Needs: Create positive customer interactions, respond to queries, and elevate issues when necessary.
• Support Cash Management: Assist with cash office activities including banking, reconciliations, and investigating variances.
• Maintain Store Standards & Safety: Ensure store areas are clean, organised, uphold uniform standards, and prioritise safety protocols.
• Contribute to Service Improvement: Provide feedback and ideas to enhance the overall customer experience.

Skills

Exceptional Customer Service

Efficient & Accurate

Clear Communicator

Values-Driven Professional

Job description

Woolworths Group in New Zealand is seeking a friendly, customer-focused team member for our checkout and service roles across multiple stores. You’ll scan, pack, handle refunds, and help customers while contributing to accurate cash handling and store standards.

We value approachable collaboration, safety, and a proactive attitude. You’ll join a diverse team with strong career progression opportunities and a supportive culture that puts Kiwi customers first.