Checkout & Customer Care Associate

The Palms; Christchurch; Hybrid; NZD 30,000 - 36,000; Full time

Benefits offered by this job

Team discounts across Woolworths Group

Sonder support for team members

Global career possibilities

Job summary

Woolworths Group NZ is seeking friendly, customer-focused team members to deliver fast, accurate checkout service in our stores. You’ll scan and bag items, assist customers, and maintain a welcoming shopping environment.

You’ll work in a fast-paced, safety-conscious retail setting, aligning with company policies and standards while contributing to a positive customer experience. Previous cash handling experience is a plus, and teamwork is valued at Woolworths.

Qualifications

• Exceptional Customer Service: You provide excellent customer service, always friendly, approachable, and helpful.
• Efficient & Accurate: You work quickly and accurately in fast-paced environments, with proficient cash handling skills.
• Clear Communicator: You communicate clearly and effectively with both customers and your team.
• Values-Driven Professional: You demonstrate integrity and align your behavior with company values, adhering to professional standards and policies.

Responsibilities

• Provide efficient, accurate, and friendly service during the checkout process.
• Ensure a positive and satisfying customer shopping experience.
• Operate in full alignment with company standards and policies.
• Deliver Efficient Checkout Service: Accurately scan and pack orders, minimise wait times, and handle refunds courteously.
• Engage and Resolve Customer Needs: Create positive customer interactions, respond to queries, and expedite issues when necessary.
• Support Cash Management: Assist with cash office activities including banking, reconciliations, and investigating variances.
• Maintain Store Standards & Safety: Ensure store areas are clean, organised, uphold uniform standards, and prioritise safety protocols.
• Contribute to Service Improvement: Provide feedback and ideas to enhance the overall customer experience.

Job description

Woolworths Group NZ is seeking friendly, customer-focused team members to deliver fast, accurate checkout service in our stores. You’ll scan and bag items, assist customers, and maintain a welcoming shopping environment.

You’ll work in a fast-paced, safety-conscious retail setting, aligning with company policies and standards while contributing to a positive customer experience. Previous cash handling experience is a plus, and teamwork is valued at Woolworths.