Restaurant Manager

The Fancy Cow; Rapaura; On-site; NZD 60,000 - 85,000; Full time

Job summary

Jora New Zealand is seeking a motivated Front of House Manager to lead all FOH staff and uphold service standards across the venue. You will train team members, monitor health and safety, ensure equipment is operational, and manage non-food inventory to support smooth operations.

You will enforce cash handling, security, and host responsibility rules, while delivering exceptional customer service and presenting beverages and food to a high standard.

Qualifications

• Experience managing front-of-house staff and training to high standards.
• Hold a Duty Manager Certificate (Sale and Supply of Alcohol Act).
• Strong organisation and time management skills.
• Excellent communication and leadership abilities.
• Ability to resolve issues and delegate tasks.

Responsibilities

• Manage all front of house staff and impart knowledge and training to maintain high standards.
• Maintain health and safety standards across restaurant service areas.
• Ensure equipment and environments are operational.
• Order and maintain inventory (non-food) to ensure efficiency.
• Ensure compliance with cash management and security procedures.
• Adhere to host responsibility practices and alcohol regulations.
• Ensure quality of food and beverage presentation and interaction with customers.
• Set procedures to ensure high customer service and satisfaction.
• Handle inquiries and complaints promptly and professionally.
• Uphold staff morale and maintain positive relationships.
• Manage function events with the Venue Manager and assist with staff reviews.
• Run pre-service meetings with FOH team members.

Skills

Leadership

Customer service

Communication

Interpersonal skills

Time management

Problem solving

Delegation

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Manage all front of house staff, impart knowledge, skills and training to all front of house staff to ensure high standards

Maintain standards for health and safety at work in all restaurant service areas

Ensure all equipment and environments are operational

Order and maintain (non-food) inventory to ensure efficient operations

Ensure compliance with cash management procedures

Ensure compliance with restaurant security procedures

Ensure compliance with host responsibility practices and adherence to sale and supply of alcohol regulations

Ensure quality of food and beverage presentation

Interact with customers and inform on food and beverage options

Set procedures to ensure a high standard of customer services and customer satisfaction

Ensure all enquires and complaints are handled promptly, efficiently and professionally

Uphold morale in the restaurant

Ensure relationships between all staff is of a high standard

Manage function events in conjunction with the Venue Manager

Assist Venue Manager with staff Performance Reviews

Run Pre-service meetings with FOH team members

Technical

Hold a Duty Manager Certificate (Sale and Supply of Alcohol Act)

Organisation and time management skills.

Interpersonal & Personal Skills

Excellent communication skills both oral and written.

Motivational and leadership skills

Ability to work independently and confidently to make decisions.

Problem solving ability to resolve issues

Ability to delegate and give instructions.

Committed to team and establishment excellence

Positive attitude, outgoing and friendly personality