Reservations Team Member

Backpackerboard; Kaikōura; On-site; NZD 42,000 - 54,000; Full time

Benefits offered by this job

Great benefits

Training and development

Job summary

Encounter Kaikoura is seeking friendly, detail‑orientated customer service staff to join our frontline team in Kaikoura. You’ll handle general enquiries and reservations for our Dolphin and Albatross tours, and support our retail store, cafe and admin teams.

Open 7 days with flexible day shifts; permanent and fixed‑term roles available. Ideal candidates will have sales and service experience, clear communication, and a positive, can‑do attitude.

Qualifications

• Experience in a similar customer service role.
• Flexible and adaptable approach to team work.
• Clear and confident communicators with empathy and patience.
• Comfortable handling sales and service tasks and varied admin duties.

Responsibilities

• Handle general enquiries and reservations for tours.
• Support retail store, cafe and administration teams.
• Provide accurate information with a friendly, can-do attitude.

Skills

Customer service

Sales

Admin support

Data entry

Communication

Job description

Do you love interacting with people? Have great attention to detail and awesome customer service skills? Fancy swimming with dolphins on your days off? Join our frontline!

We are looking too add some fun and enthusiastic people to our Customer Service Team.

Encounter Kaikoura, a small passionate eco tourism business operating wild dolphin encounter and albatross encounter tours on the beautiful East coast of the South Island. We take pride in sharing Kaikoura and it's marine and pelagic life with our guests.

Our Customer Service Team are the face of our business; the team are responsible for handling all general enquiries and reservations for our Dolphin Encounter and Albatross Encounter tours, along with supporting our retail store, cafe and administration teams.

We would love to talk to applicants who are as comfortable with sales and service as they are with varied admin and data entry, who pride themselves on their both their accuracy and their awesome interpersonal skills.

If you have a passion for people and a 'can do' attitude we should talk!

Ideally, applicants will have experience in a similar role and a flexible and adaptable approach to team work. They will also be clear and confident communicators who can problem solve with empathy and patience.

We are open 7 days, daytime hours. Shifts are flexible and vary to meet business demand. We have both permanent and fixed term roles available.

Applicants for these positions should be able to commit to our full summer season, be able to legally work in NZ and be fluent in English.

Encounter Kaikoura offers a supportive and friendly working environment, with great benefits, training and an interest in your development and job satisfaction.