Host

RealNZ; Queenstown; On-site; NZD 40,000 - 52,000; Full time

Benefits offered by this job

Staff discounts on RealNZ experiences

Explore Milford & Doubtful Sound and更多

Job summary

RealNZ in Queenstown is seeking a Mandarin-speaking Host to operate aboard the TSS Earnslaw and Spirit of Queenstown this summer. You will combine hospitality with maritime charm, serving food and beverages, assisting with boarding, and answering guest questions to create memorable experiences.

Fluent Mandarin and English are essential, with at least one year of F&B experience and a positive, guest-focused attitude.

Qualifications

• Fluent Mandarin and English language skills (written and spoken) are essential.
• At least one year of food and beverage experience, including bar and barista skills.
• A confident, engaging host who enjoys connecting with guests from different cultures.
• Strong communication and teamwork skills.
• Willingness to pitch in across all aspects of the operation, from guest service to vessel presentation.
• Maritime experience is a bonus but not essential.

Responsibilities

• Serve food and beverages and assist with boarding on the vessels.
• Answer guest questions and support events to create memorable experiences.
• Maintain presentation of the vessels and support across the operation as needed.

Skills

Mandarin & English

Food & beverage experience

Guest service

Communication

Teamwork

Maritime experience

Job description

Host - TSS Earnslaw & Spirit of Queenstown (Mandarin Speaking)

Fluent in Mandarin and English? Love meeting people from around the world? Join us on Lake Whakatipu this summer.

Step aboard two of Queenstown's most iconic vessels, the historic TSS Earnslaw and Spirit of Queenstown, and help create unforgettable experiences for our guests. With a growing number of Mandarin-speaking visitors, we're looking for team members who can confidently communicate in both Mandarin and English, providing exceptional service and helping guests feel welcome from the moment they arrive.

As a Host, you'll be at the heart of our operation, creating memorable moments while working in one of New Zealand's most unique tourism environments. From serving food and beverages to assisting with boarding, answering guest questions, supporting events, and maintaining the presentation of our vessels, no two days are ever the same.

This role is primarily based on the TSS Earnslaw and Spirit of Queenstown, with opportunities to work across our wider operation, including Walter Peak.

Working on the water brings variety, challenge, and the chance to be part of a close-knit team that takes pride in delivering extraordinary experiences every day.

This is a fixed-term role for the Summer season, with preference given to candidates who can start immediately.

What we're looking for

• Fluent Mandarin and English language skills (written and spoken) are essential.
• At least one year of food and beverage experience, including bar and barista skills.
• A confident, engaging host who enjoys connecting with guests from different cultures.
• Strong communication and teamwork skills.
• A willingness to pitch in across all aspects of the operation, from guest service and food & beverage delivery to cleaning and vessel presentation.
• The ability to stay positive, professional, and adaptable in a fast-paced environment.
• Maritime experience is a bonus but not essential.

What's in it for you?

• Incredible staff perks, including heavily discounted RealNZ experiences for you and a friend.
• Explore Milford Sound, Doubtful Sound, Te Anau Glowworm Caves, Stewart Island/Rakiura and more.
• Full-time hours over the busy summer season.
• Work alongside a passionate team delivering world-class experiences.
• Be part of a business that loves what we do and makes a difference.

If you're fluent in Mandarin and English, enjoy delivering outstanding customer service, and want to spend your summer working on Queenstown's iconic lake, we'd love to hear from you.

What's in it for you?

• You'll join a business that's committed to delivering exceptional guest experiences, supporting our people, protecting our environment, and making a positive impact in the communities where we operate.
• Enjoy some incredible staff perks! Bring a friend along to experience RealNZ's unforgettable adventures at a fantastic discount. Explore the Te Anau Glowworm Caves, cruise Milford & Doubtful Sound, dine at the famous Walter Peak and discover Rakiura. It's an amazing opportunity to experience the best of New Zealand without breaking the bank

Real people, real places, real experiences. Welcome to Real.

When's the best time to join the Real whānau? Now's good.

We're the conservation business that's enabled by tourism. We're helping the world, one guest at a time, fall in love with conservation. We're inspiring people to leave our places in better conditions than when they found them. We channel a guest-centric approach that fuels our genuine promise to deliver Aotearoa's most unforgettable experiences.

It's our workplace environment that makes careers at RealNZ more exciting than the regular job. Working for Real could mean you're based anywhere between a secluded island, a scenic fiord, and a snow-capped maunga. Our people, places, and workdays are a great and diverse mixture. It keeps us on our toes and adds value and passion to our work.

At RealNZ, we're committed to Equity, Diversity, and Inclusion. Guided by our values of Pono (Keep it real) and He waka eke noa (We're all in this together), we embrace and celebrate the unique perspectives and experiences that make our team stronger. Everyone is welcome here.